What are the responsibilities and job description for the Entry level - Product Quality Specialist position at ASK Consulting?
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Entry level - Product Quality Specialist
Location: Plano, TX 75023
Duration: 12-Months
Pay rate: $34/hour
Korean Bilingual preferred - not required
Fully Onsite /Schedule: Fully onsite (Mon - Fri, 9:00 AM - 6:00 PM)
Job Description:
Top skills:
- Proficient in Microsoft Office Word, Excel, and PowerPoint.
- Ability to deep dive to perform root cause analysis
- Exceptional presentation, written, and verbal communication skills
Must have Requirements:
- Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
- Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.
- Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We’re looking for a go-getter that is proactive!
- Root cause analysis
Years of experience: 0-2 years of experience in an analytics focused role
Specific responsibilities include:
- Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
- Monitor new model quality performance with comparing benchmark model trends
- Coordination of weekly, monthly report and presentation to all related teams
- Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
- Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.
Background & Competencies Required:
Knowledge/expertise/experience
- Understanding manufacturing, engineering and design.
- Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)
Skills:
- The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry
- The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
- Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
- The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
Education:
- Bachelor’s degree in engineering, computer science, Math or business-related field.
- This position will primarily focus on: Service quality related Analysis –
- Product quality data analysis with ASR trends of projects/models
- Monitor quality case issues by daily tracking tickets
- Theme card management of pending and in progress quality issues until
- solutions are found through communication with HQ
- Part/Unit Retrieval
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $34