Arbitrator (271077)

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Arbitrator

Location: Matteson, IL 20401 (Onsite)

Duration: 05-06 Months Contract (possible extension)

Pay rate: $19.00hr on W2

Shift/Hours:

This is a fully onsite role in Matteson, IL

Monday - Friday; 8:30 AM - 5:00 PM (40 hours per week)

Responsibilities:

• Review customer complaints and mechanic reports about vehicle condition
• Inspect vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary
• Advise customers of Auction policy and the complaint and arbitration process, and facilitate the resolution/negotiation between the two parties
• Mediate disputes and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold
• Have awareness of and resolve after-sales problems, such as issues with title, mileage, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
• Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
• Promote the Auction and its services with customers to gain additional business, including, but not limited to, post-sale inspections.
• Review customer claims to verify that they meet Manheims National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations
• Interface with all departments involved in the complaint, including the fact-finding and investigative phases
• Screen and input all qualified vehicles for post-sale inspection
• Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
• Actively participate in support of all safety activities aligned with Safety Excellence
• Perform other duties as assigned by management

Qualifications of the Arbitrator:

• High School Diploma or equivalent required.
• Minimum of 3-5 years of automotive-related experience or mechanical or body shop experience with complaint recording and resolution preferred
• Valid Drivers License and safe driving record required
• Strong verbal, written communication, and organization skills required
• Effective report writing and composition skills preferred
• Working knowledge of federal and state laws regarding the arbitration of vehicles
• Regularly required to stand, walk, reach, talk, and hear
• Frequently required to stoop, kneel, crouch, squat, and climb
• Ability to lift 1-20 pounds
• Vision abilities required include close, distance, and color vision, depth perception, and the ability to adjust focus

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.