Community Manager

This is a full-time, exempt position. 

Salary Range is $62,000 -  $65,000 plus monthly incentives and annual bonus program

Get to Know Ashley Management Corporation:

Ashley Management is a privately held real estate investment and development firm focused on the Upstate New York market. We specialize in value creation through multifamily real estate investments in secondary markets, whether it is through an acquisition of an existing asset or development of a new community.

We pride ourselves on providing comfortable and affordable living spaces that are professionally managed and cared for. With a strong dedication to customer service, we promise to serve our residents for years to come.

Why Work for Us?

As an employee of The Ashley Companies, you will have the opportunity to build your career in a supportive environment. We want all of our employees to flourish, expand their talents, and reach their highest level of professional fulfillment. We strive to hire exceptional performers in every role within our organization while providing endless opportunities to grow. We value diversity and feel pride in knowing that each of our team members can offer unique perspectives and approaches to problem-solving.

COMMUNITY MANAGER

As a Community Manager, you’ll put your outstanding leadership and savvy business skills to work at one of the most respected apartment companies in a management opportunity that offers real leadership, innovation and support. 

Our Community Managers are the cornerstone of our team.  They are responsible for keeping our communities in the top-notch condition our residents have come to expect, building motivated and trustworthy teams who consistently deliver a notably higher level of service and maximizing the operating performance of our community.  Be ready to be busy!  

Core duties and Responsibilities:

• Operations. Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, etc. 
• Customer service. Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability. 
• People development. Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover. 
• Marketing. Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs. 
• Supervise day-to-day operations of entire on-site team, ensuring that all corporation policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Maintain positive relations with all community vendors.
• Coordinate special projects as requested by Property Manager.
• Perform any other related duties as required or assigned.

Job Requirements

Skills and Ability:

• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite.
• Strong customer service orientation.
• Excellent phone and personal sales skills
• Ability and access to drive a car.
• General office, bookkeeping and sales skills.
• Strong administrative, organizational, and management skills.
• Excellent oral and written communication skills.

 Education/Experience:

• High school diploma or equivalent required.
• Minimum 1 year of on-site property management experience or comparable experience.
• Experience in supervisory role and managing staff.
• Financials experience/experience writing and maintaining budgets, a plus.
• Proficient in Yardi property management software, or other similar property management software, a plus.

Valid NYS driver’s license and dependable transportation required.  Must successfully pass pre-employment (post-offer) drug screen and a criminal background/NYS Motor Vehicle Record check will be conducted.

This is a full-time opportunity with competitive compensation.  Benefits include paid vacation, holiday and PTO days, 401K with generous company match, paid family leave, health/dental/vision/accident/critical illness insurance/ID theft/Legal Assistance, flexible spending account, health savings account, enhanced short-term disability insurance, life insurance, and many more.

Please submit a resume with compensation requirements.