Senior Director, Enterprise Quality Execution

Department: Enterprise Quality
Employment Type: Full-Time

About Ashley Furniture

Ashley Furniture is the world's largest furniture manufacturer and retailer, committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise-wide continuous improvement initiatives that ensure our products meet the highest standards of quality across our global supply chain.

Job Summary

The Senior Director, Enterprise Quality Execution owns and manages the formal quality improvement project portfolios throughout Ashley's domestic manufacturing teams, third-party importation quality teams, and import manufacturing teams.

This executive leader coordinates review cycles, ensures continuous quality project flow, and drives effective project prioritization, category management, and rapid execution. They champion formal corrective and preventative action disciplines to deliver impactful results and strengthen Ashley's competitive advantage in quality speed and efficacy within the market.

Key Responsibilities

Portfolio Ownership & Management

• Own and manage the comprehensive portfolio of quality improvement projects across Ashley's domestic manufacturing, third-party importation quality, and import manufacturing teams
• Ensure a robust flow of formally opened quality projects, driving consistent categorization by complexity and value
• Establish ongoing measurement of closure speed across all internal and external teams

Project Execution & Outcome Assurance

• Oversee the successful closure of quality improvement projects, ensuring they deliver significant, customer-facing quality improvements
• Coordinate and lead regular project review meetings (cadence coordination) with U.S. factories, third-party vendor support teams, and international quality teams to ensure transparency, accountability, and progress
• Identify and elevate urgent or high-impact quality concerns, ensuring rapid response and focused scrutiny by executive leadership

Quality Discipline & Methodology

• Uphold rigorous corrective and preventative action (CAPA) methodologies throughout the lifecycle of quality projects to resolve root causes and prevent recurrence
• Drive a culture of rapid corrective and preventative action, positioning Ashley Furniture as a market leader in quality improvement speed and efficacy
• Champion formal quality disciplines across all manufacturing and importation channels

Stakeholder Communication

• Establish and maintain effective communication channels with Ashley's retail partners
• Relay project progress and key quality outcomes to retail stakeholders
• Solicit and integrate feedback from retail partners into ongoing quality improvement initiatives

Core Competencies Aligned to Ashley Values

Successful leaders at Ashley consistently demonstrate:

• Integrity & Transparency – Forthright, honest communication and ethical decision-making
• Execution Discipline – Relentless follow-through and attention to detail
• Hands-On Ownership – Willingness to "get dirty," inspect work, and solve real problems
• Leadership at Every Level – Ability to lead initiatives and influence outcomes regardless of title
• Customer & Business Mindset – Focus on delivering what is promised and driving measurable impact
• Boundaryless Collaboration – Works for the greater good of the enterprise, not functional silos
• Continuous Improvement – Learns the business deeply and improves how work gets done

Qualifications

Education

• Bachelor's degree in Engineering, Quality Management, Supply Chain, Business, or related field
• Master's degree (MBA, MS Engineering) preferred

Experience

• 10 years of progressive leadership experience in quality management, continuous improvement, or manufacturing operations
• Extensive experience managing enterprise-wide project portfolios and cross-functional teams
• Proven track record in domestic manufacturing and international supply chain/importation environments

Skills & Certifications

• Deep expertise in Corrective and Preventative Action (CAPA) methodologies and root cause analysis
• Advanced knowledge of Lean, Six Sigma, and continuous improvement frameworks (Black Belt certification preferred)
• Exceptional executive communication and presentation skills
• Strong ability to influence and drive accountability across matrixed and geographically dispersed teams
• Strategic thinking combined with relentless execution discipline
• Ability to build and maintain strong relationships with internal stakeholders and external retail partners

What We Offer

• Competitive compensation package including executive benefits
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Professional development opportunities
• Collaborative and innovative work environment
• Opportunity to shape enterprise quality strategy at the world's largest furniture manufacturer

Equal Employment Opportunity Statement

Ashley Furniture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.