DC Shop Technician Supervisor

 Build Your Career with Ashley Furniture- Where Innovation Meets Comfort 

Who We Are: 

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. 

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. 

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.  

Summary:  The Shop Technician Supervisor oversees and manages the daily operations of a distribution center workshop, leading a team of technicians to ensure efficient, safe, and high-quality completion of all maintenance, repair, and fabrication work. This role is responsible for coordinating work schedules, providing technical guidance, monitoring performance, and maintaining compliance with all safety regulations and quality standards. The Shop Technician Supervisor plays a critical role in fostering a productive work environment while ensuring timely completion of all projects and adherence to company best practices.

Responsibilities:

Team Leadership & Supervision

• Direct and supervise a team of technicians, assigning daily tasks and ensuring work completion meets time and quality requirements

• Provide ongoing training and development opportunities to enhance team skills and performance

• Foster a positive, collaborative team environment that promotes productivity and engagement

• Monitor individual and team performance against PPH (pieces per hour) standards, providing regular feedback, coaching, and guidance

Workflow Management & Planning

• Plan, prioritize, and schedule daily work assignments to ensure timely project completion

• Monitor workflow progress and adjust schedules as necessary to meet deadlines

• Review operating goals and standards daily while ensuring adherence to all Standard Operating Procedures

• Implement best practices to enhance shop productivity and reduce downtime

Quality Assurance & Compliance

• Ensure all work meets company quality standards and client specifications through company software including "Product Quality" and "High Jump"

• Inspect completed work for accuracy, thoroughness, and quality

• Perform minor repairs on top surfaces of case pieces and tables

• Ensure all tools, equipment, and machinery are well-maintained, sustained, and in proper working condition

Safety & Regulatory Compliance

• Enforce safety policies and ensure all work complies with health and safety regulations

• Promote a culture of safety in the shop by providing guidance on safe work practices and addressing potential hazards

• Conduct regular safety inspections and maintain compliance with all relevant regulations

Customer Service & Claims Management

• Record necessary details regarding customer claims, including customer information, issue descriptions, and supporting documentation (receipts, photos, etc.)

• Process and facilitate returns, exchanges, or repairs for defective or unsatisfactory products

• Ensure customer satisfaction through timely resolution of product issues

Inventory & Resource Management

• Oversee inventory of parts, tools, and supplies, ensuring availability when needed

• Monitor stock levels and coordinate ordering to prevent work delays

• Optimize resource allocation to maximize efficiency

Company Values

• Demonstrate the Company's Core and Growth Values in the performance of all job functions

Secondary Responsibilities

• Maintain reliable attendance and punctuality

• Actively participate in departmental meetings, training sessions, and continuing education

• Assist with training other employees and provide backup coverage as needed

• Complete other assignments and special projects as requested by management

Qualifications

Required Skills & Competencies

• Leadership: Proven ability to supervise, motivate, and develop a technical team

• Technical Expertise: Strong knowledge of workshop operations, maintenance, and repair procedures

• Quality Focus: Commitment to maintaining high quality standards and attention to detail

• Safety Consciousness: Thorough understanding of safety regulations and ability to enforce safety protocols

• Communication: Excellent verbal and written communication skills

• Problem-Solving: Ability to identify issues and implement effective solutions

• Organization: Strong planning and organizational skills with ability to manage multiple priorities

Work Environment:  

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs. 

Benefits We Offer: 

• Health, Dental, Vision, Employee Assistance Program 

• Paid Time Off; increases with years of service 

• Generous Employee Discount on home furnishings 

• Professional Development Opportunities 

• Tuition Assistance 

• Ashley Wellness Centers (location specific)  

• 401(k) and Profit Sharing 

• Life Insurance 

Our Core Values: 

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.  

• (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.  

• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.  

• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.  

• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.  

• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.  

• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.  

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below: 

Corporate Social Responsibility 

View Our Corporate Brochure 

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.  

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries. 

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.