Retail Office Manager

COME GROW WITH US TODAY!

Ashley Furniture is searching for a dynamic and highly organized Retail Office Manager to be the operational heart of our store. This isn't just about managing an office; it's about being a crucial support system for our entire retail team and a key player in ensuring exceptional customer experiences.

You'll be the go-to person for daily staff support, empowering our team to shine, and expertly resolving customer concerns with your calm, can-do attitude. Your exceptional organizational skills will keep everything running smoothly, directly contributing to our store's success and our customers' satisfaction.

At Ashley Furniture, you'll discover a truly unique and fulfilling culture, where your contributions are valued, and opportunities for growth and fantastic benefits are waiting for you. If you're ready to step into a pivotal leadership role and grow your career with a leading brand, Apply Today for Immediate Consideration!

About Us:
Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greets customers with a smile
• Supports sales staff by finalizing tickets quickly and efficiently
• Handles customer order issues in person and on the phone
• Handles escalated customer issues
• Prepares Office staff schedules
• Thorough knowledge of office policies and procedures
• Reviews and makes changes to customer orders
• Records details and notes on each customers ticket
• Processes credit card, cash and check transactions correctly and expeditiously according to company policy
• Provide reports
• Reviews sales orders on a daily basis
• Sales Floor –assists with pricing, tagging, promotion, and organization when needed
• Daily Closeouts – count money
• Tracks office supplies, puts in quarterly orders thru help desk system
• Training new office staff on company policy and system
• Handles all new hire paperwork for the store. Ensures all hiring paperwork is filled out correctly and sent to HR
• Ensures that office staff performs daily duties, on time, adheres to all company policies
• Follows assigned schedule
• Attends all required meetings
• May have Key Holder responsibilities

SUPERVISORY RESPONSIBILITIES

Manages office staff (CSR's) and in the absence of Store General Manager or Sales Manager responsibility will include all store personnel. Carries out supervisory responsibilities in accordance with organizations policies and all applicable state and federal laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have basic math skills (calculate figures and amounts such as discounts, interest, commissions, percentages, etc.)
• Ability to multitask
• Motivated and ability to work under pressure
• Ability to work effectively with staff and all levels of management
• Committed to purpose, and company goals
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must have good verbal communication skills. Must possess the ability to respond to common inquiries or complaints from customers and vendors. Ability to effectively present information to management and other team members.

EDUCATION and/or EXPERIENCE

• High School diploma preferred
• Computer literacy to include a working knowledge of standard business applications (MS Outlook, Word and Excel), in a Windows environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

Experience:

• Office manager: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Join us at Ashley Furniture and be part of a team that values excellence, innovation, and customer satisfaction!

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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