What are the responsibilities and job description for the Training Resource Specialist position at Ashley Global Retail?
About Us
Ashley is America's largest furniture manufacturer and a global retail leader. We’ve been committed to delivering beautiful, quality home furnishings at an accessible price point for over 75 years. Now, we're evolving our brand to meet the changing lifestyles of today's consumers. This is an exciting time to join the team and make a real impact. You'll be part of a transformation, working with passionate professionals who are reshaping an industry and creating meaningful connections between our products and the lives they enhance.
Summary
Acts as frontline execution support for Ashley Global Retail strategic initiatives, delivering high-impact coaching, onboarding, and Ashley Global Retail transformation support. Supports stores and teams during product launches, system conversions, and major rollouts. Up to 75% travel required.
The Specialist will follow the vision, structure, and deployment of the Transformational Resource Team (TRT) set by the VP of Operational Excellence.
Job Duties
- Delivers in-person, on-the-floor support and coaching
- Implements training materials and playbooks developed by L&D, Product Knowledge, and Marketing Teams
- Assists stores with real-time adoption of new tools, systems, or sales programs
- Provides reinforcement of sales skills, guest experience, and retail execution
- Escalates field feedback to Managers for continuous improvement
- Supports activations such as new store openings, product launches, and system conversions
- Builds confidence and capability of frontline associates through coaching
*Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time consistent with the purpose of the position, with or without notice
Metrics
- Implementation Success Rate: Achieve a minimum of 90% successful implementation of transformational initiatives across Ashley enterprise.
- Employee Engagement: Increase employee engagement scores by 15% through robust training, clear communication, and consistent support linked to transformational initiatives.
- Training Completion Rates: Ensure at least 95% completion of required training programs by employees within designated timeframes.
- Adoption of New Processes: Attain at least 85% adoption rate of new operational processes introduced through transformational initiatives.
- Stakeholder Satisfaction: Achieve a satisfaction score of 90% among key stakeholders involved in transformational initiatives.
- Effective Implementation: Achieve at least a 90% success rate in supporting the rollout and in-store integration of new tools, systems, and sales programs across assigned locations.
Employee Engagement: Drive a minimum 15% increase in frontline associate engagement scores through hands-on coaching, timely feedback, and personalized support.
Experience
- 1 years in curriculum development. An asset.
- 1 years in training delivery and facilitation. An asset.
- 1 years leading large-scale L&D change and project management initiatives.
Education
- Bachelor’s degree in Business, HR, or other related experience. (Preferred)
- Adult Learning certification. (Preferred)
- Instructional Design certification (Preferred)
- Proficiency with Learning Management System technology.
- Proficiency with Microsoft suite tools including Word, PPT, and Excel. (Required)
*A combination of education and experience will be considered.
Core Competencies
- Leadership and Coaching
- Facilitation and Engagement
- Business Analysis/Research/Trend Analysis
- Accountability/Analytical Thinking/Problem Solving
- Business Enterprise Knowledge (Retail preferred)
- Verbal and Written Communication, Active Listening.
- Prioritization, Planning, and Organizational
Work Environment/Parameters
- In Store/DC Training and Virtual Training as Needed
- Valid Driver’s License Required
- Passport/Real ID and ability to travel in North America 75% of time. Single and multiple days with overnights.
- Hybrid In Office/Store/Work from Home.
- Will travel to onsite locations frequently.
Our Core Values
- Honesty & Integrity
- Passion, Drive, Discipline
- Continuous Improvement/Operational Excellence
- Dirty Fingernail
- Growth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
