What are the responsibilities and job description for the Furniture Service Technician position at Ashley Furniture HomeStore?
Description:
Position Summary
The Furniture Service Technician is responsible for repairing furniture in customers' homes and maintaining damaged furniture on the showroom floor. This role ensures timely, high-quality service by completing most repairs on the first visit and maintaining service inventory and facilities.
Responsibilities
- Repair case goods, leather, and upholstery furniture in customers' homes
- Diagnose damage causes (e.g., manufacturing, delivery, or customer-related) and determine appropriate repair methods
- Perform in-home service calls, aiming to complete at least 85% of repairs on the first visit
- Use specialized tools to fix scratches, cracks, splits, and small leather/vinyl defects—often involving heat curing and color blending
- Replace parts and track inventory for service-related components
- Maintain a clean, stocked service vehicle
Benefits
- Medical, dental, and vision coverage for full-time employees
- Paid time off
- Employee discounts on furniture
- An exciting opportunity to grow and develop your career with a new location at an established business
Salary commensurate with experience.
EEO Statement
Ashley Homestore is dedicated to fostering an inclusive workplace environment where all individuals have equal opportunities. We value talent, skills, and potential, and strive to create an atmosphere that promotes diversity and equality.
Requirements:- High School Diploma or GED
- Valid driver's license and a clean driving record
- Strong mechanical aptitude and attention to detail
- Ability to lift heavy items (up to 75 lbs, or 150 lbs with support)
- Ability to communicate professionally with customers and team members
- Comfortable using digital tools, including cameras and mobile reporting systems