Senior Service Manager

Build Your Career with Ashly Furniture

Senior Service Manager

Position Overview

The Sr. Service Manager leads all aspects of fleet maintenance operations, ensuring the reliability, safety, and cost-effectiveness of our vehicle fleet. This strategic leadership role combines technical expertise with operational excellence to optimize fleet performance, minimize downtime, and drive continuous improvement across maintenance programs.

As a key leader within the operations organization, you will oversee maintenance teams, vendor relationships, asset management strategies, and compliance programs while partnering with cross-functional stakeholders to align fleet operations with business objectives.

Key Responsibilities

Fleet Operations & Maintenance Leadership

• Direct all fleet maintenance operations, including preventive maintenance, repairs, inspections, and emergency response in your area of responsibility.
• Implement and monitor comprehensive maintenance strategies that maximize vehicle uptime, extend asset life, and reduce total cost of ownership
• Implement and monitor key performance indicators (KPIs) for fleet reliability, maintenance costs, vehicle availability, and safety compliance
• Oversee maintenance scheduling systems to optimize resource utilization and minimize operational disruptions

Team Leadership & Development

• Lead, mentor, and develop maintenance teams including technicians, service managers, and support staff
• Build a high-performance culture focused on safety, quality, efficiency, and continuous improvement
• Conduct performance evaluations, provide coaching, and create development plans for team members
• Ensure proper staffing levels, skill sets, and certifications to meet operational demands
• Foster collaboration across shifts, locations, and departments

Vendor & Supplier Management

• Negotiate and manage relationships with OEMs, parts suppliers, service providers, and equipment vendors
• Evaluate vendor performance, manage contracts, and ensure service level agreements are met
• Identify opportunities for strategic partnerships that enhance service quality and reduce costs
• Hold team accountable to warranty recovery, and claim processes.

Compliance & Safety

• Ensure full compliance with DOT, OSHA, EPA, and other applicable federal, state, and local regulations
• Develop and enforce safety protocols, standard operating procedures, and best practices
• Conduct safety audits, risk assessments, and incident investigations
• Maintain required certifications, licenses, and documentation for vehicles and personnel
• Implement environmental initiatives to minimize fleet emissions and waste

Budget & Financial Management

• Develop and manage annual fleet maintenance budgets, including labor, parts, equipment, and services
• Analyze maintenance cost trends, identify cost-saving opportunities, and implement efficiency improvements
• Prepare financial reports, forecasts, and business cases for capital investments
• Control inventory levels and optimize parts procurement strategies

Technology & Innovation

• Implement and optimize fleet management systems, telematics, diagnostic tools, and maintenance software
• Leverage data analytics to drive predictive maintenance strategies and informed decision-making
• Stay current on emerging technologies, alternative fuels, electrification, and industry innovations
• Lead technology adoption initiatives that enhance operational efficiency

Strategic Planning & Continuous Improvement

• Develop long-term fleet maintenance strategies aligned with organizational goals
• Lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies
• Benchmark performance against industry standards and implement best practices
• Collaborate with operations, procurement, finance, and safety teams on cross-functional initiatives

Organizational Values

• Demonstrate and promote the Company's Core and Growth Values in all decisions and interactions
• Foster a culture of accountability, transparency, and excellence

Qualifications

Education

• Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field (or equivalent work experience)
• Advanced degree or technical certifications preferred

Experience

• 10 years of progressive experience in fleet maintenance management
• 5 years in senior leadership roles managing large-scale fleet operations
• Experience managing diverse vehicle types (light-duty, medium-duty, heavy-duty trucks, specialty equipment)
• Proven track record leading teams of 20 employees across multiple locations preferred
• Experience in logistics, transportation, distribution, or manufacturing environments highly valued

Certifications (Preferred)

• ASE Master Technician Certification
• Certified Automotive Fleet Manager (CAFM)
• Certified Fleet Manager (CFM)
• Lean Six Sigma certification
• CDL (Commercial Driver's License)

Who We Are

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Passion, Drive, Discipline
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.