What are the responsibilities and job description for the Director of Operations position at ASG Information Technologies?
Are you a systems thinker with a bias for action? Do you thrive in high-accountability environments where operational excellence meets strategic execution? ASG Information Technologies is seeking a Director of Operations to lead our service delivery engine, scale our processes, and develop our leadership team.
This is more than a job—it’s a launchpad for someone ready to own the business machine behind a fast-growing, values-driven MSP.
What You’ll Own
Operational Excellence
• Standardize and optimize processes across onboarding, support, and security operations
• Build dashboards to track SLAs, client satisfaction, technician utilization, and profitability
• Ensure scalability through documentation, SOPs, and automation in ticketing, monitoring, and billing
Financial Discipline
• Oversee gross margins and utilization targets across service lines
• Partner with leadership on budgeting, forecasting, and pricing strategy
• Maintain cost control across headcount, tools, and vendor spend
Team & Culture
• Recruit, retain, and grow top engineering and service talent.
• Build a leadership bench and succession pipeline
• Uphold our core values: Clients first, self employed mentality, respect & trust, optimism, team on a mission, Today not tomorrow, Communication, and Innovation.
Client Experience
• Align service delivery with client business outcomes
• Maintain our 80/20 proactive/reactive service ratio
• Collaborate with account management to drive retention and upsell
CEO & President Partnership
• Translate strategic vision into operational execution
• Serve as a sounding board and data-driven advisor
• Free the CEO to focus on growth levers like M&A, high-value client relationships, partnerships, and thought leadership
What Success Looks Like
• You run day-to-day operations with precision and clarity
• You scale systems and teams for the next growth stage
• You protect and grow margins while elevating client outcomes
• You become indispensable to the CEO—and eventually, the company’s next COO
What You Bring
• 5 years in IT operations, service delivery, or MSP leadership
• Proven ability to lead teams, drive metrics, and scale systems
• Strong financial acumen and comfort with KPIs, forecasting, and margin management
• Exceptional communicator who can bridge technical and business priorities
• Hunger to grow fellow staff, the company, and yourself as an individual.
Bottom Line
Run the business day-to-day with excellence.
- Scale operations for the next growth stage.
- Protect and grow margins.
- Develop the team and culture.
- Enable the CEO to stay focused on vision and market growth.
Salary : $125,000 - $185,000
