What are the responsibilities and job description for the Czech, Hungarian, & English-Speaking Customer Service Representative position at ASEA?
Czech, Hungarian, & English-Speaking Customer Service Representative
Location: Budapest, Hungary
ASEA is looking for a talented and enthusiastic Czech, Hungarian, & English-Speaking Customer Service Representative to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that works hard and plays hard. Perks include working remote coupled with great opportunities for personal and professional growth.
SUMMARY:
The Call Center Representative assists ASEA distributors and customers on inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates in French, Hungarian & English.
40 hours per week
8am-4:30pm
Pay: 500,000 - 600,000 HUF before taxes and deductions
RESPONSIBILITIES:
- Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
- Provide customers with product and service information.
- Fulfill requests, complete transactions, and enter new customer information into the system accurately.
- Follow up to customer calls and escalate unresolved problems where necessary.
- Update job knowledge by participating in training and educational opportunities.
- Work as an integral part of the call center team.
- Follow all call documentation requirements.
- Other duties as assigned.
QUALIFICATIONS:
- High school diploma or equivalent.
- Fluent in business-related French, Hungarian & English. Other languages a plus (verbal, written, comp).
- Previous experience in customer service.
- Experience with Direct Sales or Network Marketing industry strongly preferred.
- Strong communication and organizational skills.
- Able to work independently and be an adapt problem solver.
- Friendly, flexible, dependable, and professional.
- Great attention to detail and ability to multitask.
- Computer literate in Microsoft Office, internet, and CRMs.
If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits.