LMS Administrator & Education Projects Specialist

Position Summary
 The LMS Administrator & Education Projects Specialist is responsible for the day-to-day administration and support of the organization’s learning management system (LMS) (Oasis), associated assessment tools including the Path Items bank, and a range of education-related special projects. This role supports a high-quality learner experience by managing LMS configuration, course delivery, learner data, assessments, reporting, user support, and content updates.

This position also partners with the instructional design team to support new educational initiatives, identify appropriate course formats for delivery in the LMS, and explore opportunities for new learning modalities within the platform. The role requires ongoing awareness of LMS enhancements, regular communication with LMS vendor technical support, and the ability to manage multiple priorities and quick deadlines.

In addition to LMS administration, this position supports broader education operations through special projects such as copyediting, content quality review, publications program modernization, and other departmental initiatives. The ideal candidate is detail-oriented, technically proficient, collaborative, and comfortable working in a deadline-driven environment.

Essential Duties and Responsibilities

LMS Administration 

• Administer the daily operation of the LMS (Oasis), ensuring the platform is functional, organized, branded, and aligned with organizational needs.
• Maintain quality, consistency, and usability across learner-facing and administrator-facing areas of the LMS, as well as general system settings, user roles, permissions, and access levels.
• Monitor platform performance and identify opportunities to improve functionality and user experience.
• Maintain regular communication with LMS vendor technical support to troubleshoot issues, resolve platform questions, and stay informed about system updates, LMS features, enhancements, and best practices, and recommend improvements that support educational goals.
• Upload, organize, test, and maintain online learning materials, including courses, assessments, videos, documents, and related assets.
• Ensure content is accurately formatted and properly configured for learner access and completion tracking.
• Coordinate with internal staff to prepare, update, and publish educational activities.
• Conduct quality assurance checks prior to course launch and after revisions.
• Partner with the instructional design team to determine effective course formats for new educational initiatives and support implementation within the LMS.
• Manage and support user accounts and enrollment processes, including account lifecycle activities, workflow configuration, issue troubleshooting, and ensuring accurate records and a seamless registration‑to‑completion experience.
• Generate routine and ad hoc reports on LMS usage, learner participation, course completion, assessment activity, and course effectiveness with accuracy and consistency.
• Serve as a primary point of contact for LMS and assessment support, assisting learners, faculty, and staff with login issues, navigation questions, enrollment problems, and technical challenges and troubleshooting.
• Develop and maintain support documentation and user instructions and provide training and orientation for staff and administrators as needed.

Education Special Projects

• Assist with copyediting, proofreading, formatting, and quality review of educational and publishing materials.
• Support education department special projects, such as advancing the modernization of the organization’s book portfolio by aligning assets, workflows, and stakeholders around a digital‑first production and content‑hosting approach.
• Contribute to process improvement, documentation, and operational support for new education products and services.
• Manage multiple concurrent priorities and respond effectively to quick turnaround timelines, including deadlines associated with grant-funded educational work.
• Perform other duties as assigned in support of the organization’s education mission.

Required Qualifications

• Bachelor’s degree in education, instructional technology, communications, publishing, information systems, or a related field, or equivalent relevant experience.
• Experience administering a learning management system, preferably Oasis LMS or a comparable platform.

• Strong technical troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Ability to work effectively with instructional designers, internal teams, subject matter experts, vendors, learners, and technical support contacts.
• Ability to work successfully in a fast-paced environment and meet quick deadlines, including deadlines associated with grant-funded projects.

Preferred Qualifications

• Experience with copyediting, proofreading, or content quality assurance.
• Experience creating user guides, training materials, or internal process documentation.
• Demonstrated ability to evaluate new LMS features or learning technologies and recommend practical applications for educational programs.

Job Conditions

This position is eligible for remote work. Normal working hours are 7.5 hours per day. Occasional travel is required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to or from this job at any time.

Equal Opportunity Employer:/Individuals with Disabilities/Protected Veteran