What are the responsibilities and job description for the MES Support Engineer position at ASCII Group LLC?
The following requirement is open with our client.
Client : TCS
Title : MES Support Engineer
Location : Grand Rapids, MI (Onsite)
Duration : 12 Months
Rate : $55/hr on W2
Relevant Experience (in Yrs.) :
Detailed Job Description:
We are seeking a highly experienced MES Support Engineer.
Responsibilities:
· Provide L2/L3 operational support for ThingWorx-based MES applications including:
· Connected Work Cell (CWC)
· Asset Monitoring & Utilization (AMU)
· Real-Time Production Performance Monitoring (RTPPM)
· Manage incidents, service requests, defects, and change requests.
· Perform ticket triage, prioritization, tracking, escalation, and timely resolution.
· Support production stabilization, hypercare, and post-deployment activities.
· Coordinate issue resolution across manufacturing operations, infrastructure, application, database, and integration teams.
· Ensure maximum system uptime and application availability.
· Monitor application health, alerts, performance, CPU and memory utilization.
· Support software patching, upgrades, security updates, and validation testing.
· Coordinate maintenance activities and planned outages.
· Support lower environments (Development and QA) and validate changes before production deployment.
· Maintain support documentation, procedures, ticket updates, and operational logs.
· Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.
· Deliver monthly SLA and operational performance reports, including:
· System availability
Key Skills:
· Manufacturing Execution Systems (MES) & PTC ThingWorx Platform
· Microsoft SQL Server, ServiceNow & ITIL-based Production Support
· Industrial Integrations (PLC/SCADA, OPC-UA, Kepware, MTConnect) & Incident Management
Thanks and Regards,
Goutham Eluri
Technical Recruiter
ASCII Group LLC.
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Office:
Email: Website:
Salary : $55