A&I Service Manager- Americas

Ascential Technologies is seeking a dynamic and customer-focused Service Manager to lead service operations across the Americas for our Aerospace & Industrials Business Unit. This role is pivotal in ensuring exceptional service delivery, driving operational excellence, and enhancing customer satisfaction across a diverse and technically demanding client base.

Key Responsibilities

• Service Execution Leadership
  • Oversee end-to-end service delivery for customers in North, Central, and South America.
  • Ensure timely, high-quality execution of installations, calibrations, repairs, and preventive maintenance.
  • Manage escalations and coordinate cross-functional support to resolve complex service issues.
• Customer Engagement
  • Build strong relationships with key accounts and regional partners.
  • Act as the primary point of contact for service-related inquiries and strategic support.
  • Monitor customer satisfaction and implement continuous improvement initiatives.
• Team & Resource Management
  • Lead and develop a regional team of field service engineers and technical support staff.
  • Optimize resource allocation and scheduling to meet service demand and SLAs.
  • Support training and certification programs to maintain technical excellence.
  • Plan and develop service personnel with product and technology cross training 

• Operational Excellence
  • Track service metrics, KPIs, and performance trends to drive efficiency.
  • Collaborate with global service teams to align processes and share best practices.
  • Ensure compliance with safety, quality, and regulatory standards.
• Strategic Initiatives
  • Contribute to service strategy development for the Americas region.
  • Support new product introductions and service readiness planning.
  • Identify opportunities for service innovation and revenue growth.

Qualifications

• Bachelor’s degree in Engineering, Business, or related field (Master’s preferred).
• 5 years of experience in service management, preferably in test & measurement or high-tech industries.
• Proven leadership in managing regional service teams and customer-facing operations.
• Strong analytical, communication, and project management skills.
• Fluent in English and bilingual in Spanish preferred

What We Offer

• Competitive compensation and benefits
• Opportunity to shape service strategy in a global organization
• Collaborative culture focused on innovation and customer success
• Career development and international growth opportunities