What are the responsibilities and job description for the Operations and Office Manager position at Ascent Placement Partners?
Operations & Office Manager
Full-time 100% On-site Immediate hire
$80,000 – $95,000 / year 401(k) with 4% match Health insurance
Growth path to Director of Ops
About the company
We are an established, profitable technical services contractor with 15 years serving commercial clients throughout Southern California. Our work covers plumbing system installation, repair, compliance surveying, and infrastructure testing — a recession-resistant niche with a steady, repeat client base. The team is small and tight: an owner who knows the trade inside and out, a lean back-office, and 8 licensed field technicians.
Why we're hiring
The owner personally manages admin, billing, scheduling, client communication, field coordination, and business development — on top of running the company. He needs a capable right-hand person to take the entire back-office off his plate so he can focus on clients, technical oversight, and growth. This is a newly created role driven by real operational need.
The owner is a master tradesman and relationship builder — not a tech person. This hire is the technology-savvy, systems-minded operator who modernizes and runs the back office. If you're not genuinely comfortable with technology, this isn't the right role. If you thrive on building order from chaos and want to grow into a leadership position, keep reading.
What you'll do
- Office management (35%) — handle scheduling, billing and invoicing, client calls, correspondence, filing, and day-to-day admin operations
- Marketing (20%) — update website content, produce print and PDF marketing materials and pricing booklets; potential to build relationships with new commercial accounts
- SOPs & documentation (15%) — write standard operating procedures, process manuals, and reference materials for field technicians
- Field coordination (15%) — serve as the central communications hub for 8 technicians, relaying schedules and updates and escalating technical questions to the owner
- Technology (10%) — evaluate, recommend, and implement software to modernize operations across scheduling, CRM, accounting, and more
- Owner support (5%) — special projects and whatever else comes up in a growing small business
What we're looking for
You have 3–8 years of experience in office management, admin operations, or business operations — ideally in a small business setting (under 25 employees). Trades or service industry background is a plus but not required. An Associate's degree is the minimum; a Bachelor's in Business or Marketing is preferred.
Hard skills we need from day one:
- Expert-level office administration — billing, invoicing, scheduling, client communication
- Genuine tech fluency — you learn any software fast, intuitively, and you research tools on your own
- Microsoft Office and Google Workspace at an expert level
- Marketing material creation using Canva, Adobe, or similar tools
- Website content management (WordPress or equivalent)
- Professional written and verbal communication — comfortable picking up the phone and calling a hospital engineer, not just sending an email
Nice to have:
- Experience evaluating and rolling out new software systems
- SOP writing and process documentation
- CRM experience and digital marketing basics (SEO, email, social)
Who you are
You're a self-starter who sees what needs to be done and does it without being asked. You're detail-oriented because you understand that errors in compliance, billing, and client communication have real consequences. You bring high energy to a fast-paced environment, stay calm under pressure, and think of solutions before you think of problems. You're driven by growth, autonomy, and the opportunity to build something — not just maintain it.
Compensation & details
$80,000 – $95,000 per year (not yet finalized)
401(k) with 4% employer match
Health insurance included
Monday – Friday, full-time in-office · occasional after-hours flexibility
Orange County, CA — 100% on-site, no remote option
Must be a U.S. citizen
Operations & Office Manager → General Manager / Director of Operations
Our approach goes beyond filling roles. We take the time to understand each company’s vision, culture, and challenges to identify leaders who align strategically and inspire meaningful impact. By combining deep market insight with a consultative, relationship driven process, we connect organizations with proven talent capable of driving sustainable success.
Salary : $80,000 - $95,000