Regional Director of Operations - FULL SERVICE

Location: South-East, AL/MS/TN

POSITION PURPOSE:

The Regional Director of Operations/FULL-SERVICE is responsible for overseeing the operational performance of multiple Full-Service hotel properties within a designated region. This role involves implementing company standards, optimizing operational efficiency, and ensuring exceptional guest experiences across all locations.

ESSENTIAL FUNCTIONS:

• Oversee the daily operations of assigned Full-Service hotel properties, ensuring compliance with brand standards and operational guidelines.
• Develop and implement strategies to enhance operational efficiency, profitability, and guest satisfaction.
• Collaborate with hotel management teams to set and achieve performance goals, including revenue targets, guest satisfaction scores, and operational metrics.
• Conduct regular property visits to assess operations, provide support, and identify areas for improvement.
• Lead training and development initiatives for hotel staff to enhance service quality and operational effectiveness.
• Monitor financial performance and analyze reports to identify trends, challenges, and opportunities for growth.
• Foster a positive and collaborative working environment, promoting teamwork and communication among hotel teams.
• Stay updated on industry trends and best practices to ensure the company remains competitive and innovative.
• Act as a liaison between corporate leadership and hotel management, communicating key initiatives and updates.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge of hotel operations, including front office, housekeeping, food and beverage, and revenue management.
• Strong leadership and management skills, with the ability to inspire and motivate teams.
• Excellent analytical and problem-solving abilities to assess operational performance and implement effective solutions.
• Exceptional communication and interpersonal skills for collaboration with diverse teams and stakeholders.
• Proficiency in hotel management software and financial analysis tools.
• Ability to adapt to changing market conditions and implement strategic adjustments as needed.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to travel frequently to various hotel properties for site visits, training, and meetings.
• Ability to sit for extended periods while analyzing reports and conducting meetings.

QUALIFICATION STANDARDS:

• Bachelor’s degree in hospitality management, Business Administration, or a related field is required; a master’s degree is preferred.
• Minimum of 7-10 years of experience in hotel operations, with a focus on Full-Service multi-property management.
• Proven track record of driving operational excellence and improving guest satisfaction in the hospitality sector.
• Strong understanding of financial management and budgetary processes within hotel operations.