Desktop Support Team Lead

Location: Palm Beach, FL, 33410

Job Description:

We are seeking a highly skilled Desktop Support Team Lead to join our team in Palm Beach, FL. The ideal candidate will have a strong background in desktop support and experience leading a team of technical professionals. The Desktop Support Team Lead will be responsible for overseeing the day-to-day operations of the desktop support team, providing technical guidance and support to team members, and ensuring that all desktop support issues are resolved in a timely and efficient manner.

Responsibilities:

• Lead a team of desktop support technicians in providing technical support to end users
• Manage and prioritize support tickets to ensure timely resolution of issues
• Provide technical guidance and training to team members
• Troubleshoot and resolve complex desktop support issues
• Collaborate with other IT teams to ensure seamless integration of desktop support services
• Develop and maintain desktop support documentation and procedures

Qualifications:

• 5 years of experience in desktop support
• 5 years of experience in a leadership or supervisory role
• Strong knowledge of Windows 11/Office 365 and Mac operating systems
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and meet deadlines