What are the responsibilities and job description for the FBO Line Service Manager position at Ascension FBO Network?
Objective:
The Line Manager is responsible for managing all aspects of line service and customer service departments.
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Primary Responsibilities:
- Operational leadership with a strong focus on understanding and executing the safety SOPs and Flightline Fundamentals
- Demonstrate a strong understanding of proprietary Prep7 and CrewOne frameworks
- Create daily plans to ensure safe operations and customer service excellence
- Team communication, including daily shift huddles, safety meetings, and monthly employee meetings; keeping employees apprised of company news and upcoming events.
- Collaborate with customer service and line service to ensure both departments work as one
- Review the schedule daily to ensure staffing meets demand, and there is proper coverage
- Provide solutions when customers have problems, and ensure they are tailored and specific to each customer.
- Conduct Ascendant observations daily
- Work with the GM and HR on observations and safety violations
- Daily inspection of facilities and employees for uniform standards
- Conduct daily practice sessions to ensure skill development
- Meet and establish relationships and regular meetings with all customers, Titan Fuel, and airport staff
- Perform daily inspections on equipment position, lockout/tagout as needed, and monitor PPE levels
- Conduct daily facility, ramp, and hangar walkthroughs
- Additional administrative functions include employee scheduling, self-audits, winter preparedness, fuel management, fuel QC audits, training record audits, response to safety audits, filing workers’ compensation claims, and OSHA 300 logs
Qualifications:
- 3 years of management experience
- Bachelor’s degree or equivalent experience.
- Strong operational knowledge.
- Strong interpersonal skills.
- Strong skills in developing direct reports and building effective teams
- Strong organizational skills.
- Good working knowledge of MS Word and MS Excel.
- Valid driver’s license.
- Stable job history
Physical requirements:
- Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
- May be required to work nights and weekends.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.