What are the responsibilities and job description for the Logistics Specialist position at Ascendo Resources?
Logistics & Order Processing Coordinator
Our client is seeking a detail-oriented and highly organized Logistics & Order Processing Coordinator to support daily operations within a fast-paced, multi-channel distribution environment. This position combines hands-on order processing, logistics coordination, inventory monitoring, and shipment management to ensure accurate and timely fulfillment across eCommerce and wholesale channels.
The ideal candidate will have experience working with third-party logistics (3PL) providers, LTL/FTL freight carriers, and multiple eCommerce platforms. This role requires someone who can manage multiple priorities, communicate effectively across teams, and proactively resolve order and transportation issues.
Key Responsibilities
- Process and manage customer orders across multiple sales channels, including Amazon, Wayfair, Shopify, and B2B/wholesale accounts.
- Coordinate outbound shipments with warehouses, 3PL partners, and LTL/FTL freight carriers.
- Schedule and track shipments to ensure accurate and on-time delivery.
- Proactively identify and resolve fulfillment, transportation, and delivery issues.
- Monitor inventory levels across multiple locations and sales channels to help prevent stockouts and fulfillment delays.
- Communicate with sales, customer service, warehouse, and operations teams to maintain smooth order flow.
- Maintain accurate order, shipment, and inventory information within ERP, inventory management, and order management systems.
- Coordinate returns, replacements, damaged shipments, and carrier claims as needed.
- Research order discrepancies and work with internal and external partners to resolve issues quickly.
- Maintain accurate documentation and support continuous improvement of order fulfillment and logistics processes.
Qualifications
- 1–3 years of experience in logistics, supply chain, order processing, fulfillment, or a related field.
- Hands-on experience working with 3PL providers and LTL/FTL freight carriers is required.
- Experience supporting a multi-channel eCommerce environment, such as Amazon, Wayfair, Shopify, or similar platforms.
- Strong organizational skills with excellent attention to detail and accuracy.
- Ability to manage multiple orders, shipments, and priorities in a fast-paced environment.
- Proficiency in Microsoft Excel.
- Experience working with ERP, inventory management, or order management systems.
- Strong written and verbal communication skills.
- Strong problem-solving skills with the ability to proactively identify and resolve order and shipping issues.
Ideal Candidate
The ideal candidate is a proactive logistics professional who understands the full order-to-delivery process and is comfortable coordinating between customers, warehouses, 3PL providers, freight carriers, and internal teams. They are organized, responsive, detail-oriented, and able to keep orders and shipments moving while quickly addressing issues that could impact customer delivery.