What are the responsibilities and job description for the Customer Service Representative position at Ascendion?
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems - and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
Role:Customer Solution Specialist
Location:Rio Rancho, NM 87144
Work Arrangement:Hybrid (3 days onsite - onsite Tuesday, Wednesday and Thursday)
Position Overview
Responsibilities:
Gathers and assesses SMB customers' hardware, software and technical needs.
Generates leads to specific departments based on customers’ needs and segments.
Identifies related future needs for lead generation, opportunity expansion.
Identifies customer specific parameters and constraints that impact the solution.
Investigates and optimizes a solution to fit the requirements of the customer.
Identifies probable competition.
Solicits inputs from team members as required.
Anticipates some of the potential challenges for the proposed solution.
Assists peers in area of expertise as needed.
Assists SMB customers in placing orders via chat
Education & Experience Recommended
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
Salary Range:The salary for this position is between $ 31,200- $ 34,320 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [12-15 days of paid vacation time] [6-8 weeks of paid parental leave after a year of service] [9 paid holidays and 2 floating holidays per calendar year] [Ascendion Learning Management System] [Tuition Reimbursement Program]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
Salary : $31,200 - $34,320