What are the responsibilities and job description for the Student Services Coordinator position at Ascending Knowledge Community Outreach International?
Collaborate with:
Support ADA compliance by:
Position Summary
The Student Support Services Coordinator (SSSC) is responsible for ensuring participant success, retention, compliance, and documentation throughout the Illinois Works Pre-Apprenticeship Program lifecycle. This position serves as the primary coordinator for student support services, academic monitoring, attendance compliance, wrap-around services, and red-flag resolution in alignment with Illinois Works Program (ILWPP) requirements.
The SSSC plays a critical role in monitoring participant progress, addressing academic and non-academic barriers, maintaining compliance within the Illinois Works Reporting System (IWRS), and supporting successful program completion and transition outcomes.
Essential Duties & Responsibilities1. Student Support Services & Academic Monitoring
- Provide and coordinate student support services to address academic barriers, attendance issues, and performance concerns.
- Monitor participant progress to ensure:
- Minimum 80% attendance per module
- 70% or higher post-assessment scores
- Compliance with 100% attendance requirements for certifications such as OSHA-10
- Identify students requiring:
- Tutoring
- Make-up instruction
- Post-assessment retakes
- Academic intervention services
- Coordinate tutoring and academic supports in collaboration with instructors and program staff.
- Ensure all student support services are accurately documented in IWRS.
2. Attendance Monitoring & Compliance
- Monitor daily attendance using Illinois Works Attendance Rosters
Verify:
- Attendance excludes breaks and lunches
- Rosters are signed and dated by instructors
- Rosters are uploaded into IWRS timely
- Identify attendance red flags and initiate corrective action.
- Coordinate make-up sessions when attendance thresholds are not met.
- Ensure attendance requirements are clearly communicated and documented in participant Commitment Agreements.
3. Red Flag Identification & Resolution
- Monitor IWRS dashboards for red flags related to:
- Attendance
- Academic performance
- Missed assessments
- Conduct one-on-one meetings with participants to identify root causes.
- Assign and document appropriate student support services in IWRS.
- Coordinate with Workforce Support Coordinators (WSCs) when non-academic barriers are identified.
- Close red flags only when compliance thresholds are met and properly documented.
4. Orientation & Intake Support
- Support or facilitate Orientation in coordination with Program Leadership.
- Ensure participants complete:
- Orientation Career Assessment
- Wrap-Around Services Assessment
- Commitment Agreement (FERPA compliant)
- Verify that Orientation requirements are entered into IWRS with a 100% completion score.
- Ensure Orientation documentation is uploaded and complete prior to enrollment approval.
5. Documentation & IWRS Data Integrity
- Ensure accurate and timely entry of:
- Student support services
- Attendance records
- Post-assessment scores
- Support service outcomes
- Maintain compliance with IWRS data standards:
- Accuracy
- Timeliness
- Completeness
- Enter case notes for:
- Unsuccessful services
- Evaluated/Not Required services
- Special circumstances
- Support Data Entry Coordinator (DEC) with verification and audits.
6. ADA Compliance & Accessibility Support
- Assisting in accommodation requests
- Coordinating reasonable accommodations
- Ensuring documentation is maintained
- Maintain confidentiality and compliance with ADA and FERPA requirements.
- Support implementation of the program's ADA grievance and accessibility processes.
7. Collaboration & Cross-Functional Coordination
- Collaborate with AKCOI Team members: Program Manager, Transition Services Coordinator (TSC), Workforce Support Coordinator (WSC), Instructors and Trainers, Data Entry Coordinator (DEC)
- Participate in case conferencing and program performance reviews.
- Support transition planning and referrals when participants approach program completion.
8. Professional Development & Compliance
Participate in all required:
- Illinois Works Professional Development (PD)
- Communities of Practice (CoP)
- Technical Assistance (TA)
- Maintain compliance with:
- Illinois Works SOPs
- Grant requirements
- Data integrity standards
- Participate in monitoring, audits, and corrective action activities as required.
Required Qualifications
- Bachelor's degree in Human Services, Education, Workforce Development, Social Work, or related field (or equivalent experience).
- Minimum 2 years of experience in workforce development, education, case management, or student support services.
- Knowledge of: Workforce development programs; Adult education or pre-apprenticeship models; Case management and student support best practices
- Strong documentation and data entry skills.
- Ability to navigate and maintain compliance in data systems (IWRS or similar).
Preferred Qualifications
- Experience working with Illinois Works or WIOA-funded programs
- Familiarity with IWRS or similar workforce data systems
- Experience supporting underserved or justice-impacted populations
- Knowledge of construction trades or apprenticeship pathways
Core Competencies
- Strong organizational and documentation skills
- Attention to detail and compliance
- Cultural competence and trauma-informed engagement
- Ability to manage multiple priorities
- Strong communication and problem-solving skills
- Commitment to Diversity, Inclusion, Belonging, and Equity (DIBE)
Work Environment & Physical Requirements
- Combination of office, classroom, and training site environments
- Ability to sit, stand, and move between training locations
- Ability to use computers and data systems for extended periods
- Occasional evening or weekend hours may be required
Job Type: Part-time
Pay: $28.00 per hour
Expected hours: 20 per week
Work Location: In person
Salary : $28