What are the responsibilities and job description for the Patient Concierge position at Ascend Plastic Surgery Partners MSO LLC?
About Us
Hedden, Gunn, & Halka Plastic Surgery Center located in Birmingham, AL, where our plastic surgeons and medical staff are dedicated to helping our patients make positive changes in their lives. With a variety of surgical and nonsurgical treatment options, we are here to help paitents address numerous issues, such as signs of agining, spider veins, stubborn body fat, and more. We pride ourselves on working with each individual to create a custom treatment plan and educate them throughout their journey with us.
To learn more about our practice, services, and patient care philosophy, we invite you to visit our website using the following link: https://www.heddenmd.com/
Position Summary
We are seeking a full time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience.
Key Responsibilities of this role include, but are not limited to:
- Patient Reception & Greeting: Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
- Scheduling Appointments: Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
- Patient Intake & Documentation: Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
- Phone & Email Management: Screen calls, provide service information, answer inquiries, and respond to emails professionally.
- Billing & Payment Processing: Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
- Patient Communication: Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
- Maintaining Office Organization: Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.
- Collaboration: Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
- Handling Confidential Information: Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
- General Administrative Support: Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.