What are the responsibilities and job description for the Desktop Technician position at Ascend IT?
Responsibilities Include:
Respond to requests for technical assistance via phone or electronically (tickets).
Educate end-users on how to resolve various hardware and software problems.
Diagnose and resolve technical hardware and software issues.
Track and route problems and requests and document resolutions.
Stay current with system information, changes, and updates.
Setup new user hardware/ software.
Maintain hardware and software inventory.
Clone computer using imaging software; maintain clone images.
Provide technical assistance for all printers and scanners.
Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.
Skills Required:
CompTIA A (preferred)
1 – 3 years’ experience supporting Windows7/Win10/365 desktop/laptop PCs.
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
Experience installing software, patches, updates on Desktops, Laptops, Servers
Experience troubleshooting basic network, software, printing problems.
Customer Service Experience a must!
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits: Start on Day 91 of employment
Schedule: M-F 7am-4pm or 8am – 5pm
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20