What are the responsibilities and job description for the Desktop Support Analyst position at Ascend IT?
**** Full Time/Temporary Position****
****Must be able to pass criminal background check, have a valid license and reliable transportation. ****
Responsibilities:
- Respond to requests for technical assistance via phone or electronically (tickets).
- Educate end-users on how to resolve various hardware and software problems.
- Diagnose and resolve technical hardware and software issues.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes and updates.
- Setup new user hardware/ software.
- Maintain hardware and software inventory.
- Clone computer using imaging software; maintain clone images.
- Provide technical assistance for all printers and scanners.
- Provide technical assistance to users for network, VPN, web based portal and wireless issues.
- Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.
Skills Required:
- At least 2 years’ experience supporting Windows 10 desktop/laptop PCs
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
- Experience installing software, patches, updates on Desktops, Laptops, Servers
- Experience troubleshooting basic network, software, printing problems
- Customer Service Experience a must!
Skills Preferred but not required:
Comptia A , Security or Network
Schedule: M-F, 8am – 5pm (Temporary position)
Pay: $19.00 – $21.00/hr. depending on experience and certifications
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Temporary
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
Salary : $19 - $21