What are the responsibilities and job description for the Lead Intensive Services Case Manager – Project Based position at Ascencia?
Who We Are
Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, emergency shelter, case management, mental health care, and more, we provide compassionate, comprehensive support. With a 97% housing retention rate, our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.
Benefits
• 401(k) and 401(k) matching
• Health, dental, and vision insurance
• Life insurance
• Employee assistance program
• Paid time off
• Retirement plan
Position Type: ICMS Supervisor, Scattered Site – Full-Time, Non-Exempt
Reports To: ICMS Program Manager
Compensation: $30.00 per hour
Work Location:
Scattered Site Housing Program – Los Angeles County
Job Description
The ICMS Supervisor provides leadership and oversight to Case Managers within the Intensive Case Management Services (ICMS) Program. Working in partnership with the ICMS Program Manager, the ICMS Supervisor ensures the delivery of high-quality, client-centered intensive supportive services to individuals residing in permanent supportive housing through Housing for Health (HFH).
Clients are referred through Homeless Services and Housing (HSH) and meet the HUD definition of chronically homeless. Many have significant service needs and are high utilizers of Housing for Health services. In addition to maintaining a client caseload, the ICMS Supervisor assists with staff supervision, caseload monitoring, quality assurance, training, documentation compliance, and program operations.
The ICMS Supervisor supports outreach and engagement, intake and assessment, service planning, housing stabilization, crisis intervention, eviction prevention, benefits establishment, and coordination of supportive services. This position also conducts quality assurance reviews, mentors staff, and helps ensure compliance with contractual and program requirements while promoting harm reduction and housing retention best practices.
Duties and Responsibilities
Leadership & Team Oversight
• Assist the ICMS Program Manager in supervising and supporting ICMS Case Managers.
• Monitor team caseloads and ensure staff maintain caseloads of 20–25 clients.
• Review and coordinate referrals from HSH and Housing for Health partners.
• Distribute referrals to ensure equitable caseload assignments.
• Ensure client intakes, assessments, and enrollment activities are completed within required timeframes.
• Accompany Case Managers on client visits as needed to ensure staff safety and service quality.
• Assist with onboarding, training, coaching, and mentoring new staff.
• Facilitate case conferences and team meetings to support service delivery and client outcomes.
Intake & Assessment
• Assist with client intake and enrollment activities.
• Support clients with obtaining eligibility documentation and completing enrollment requirements.
• Review client assessments and supporting documentation for completeness and accuracy.
• Ensure psychosocial assessments, care plans, and housing-related assessments are completed according to program requirements.
Administration & Documentation
• Conduct monthly audits of client files and electronic documentation.
• Review CHAMP and HMIS records to ensure timely and accurate documentation.
• Monitor progress notes, care plans, assessments, budgets, and other required program documentation.
• Assist with maintaining active and exited client rosters for reporting and audit purposes.
• Develop and update program forms and tracking tools as needed.
• Support continuous quality improvement initiatives and program compliance efforts.
Case Management Support
• Ensure client contacts meet ICMS Statement of Work requirements.
• Support staff in linking clients to medical, behavioral health, financial, housing, and community-based services.
• Provide guidance regarding crisis intervention, housing retention, and eviction prevention strategies.
• Promote harm reduction and housing stabilization best practices.
• Assist with implementing additional program requirements as directed by Housing for Health and County partners.
Monitoring & Reporting
• Monitor client engagement and service delivery standards.
• Review client progress toward goals and housing stability outcomes.
• Ensure compliance with contractual, programmatic, and documentation requirements.
• Assist with audit preparation and reporting activities.
Client Satisfaction
• Verify completion of annual Client Satisfaction Surveys.
• Support efforts to improve service quality and client engagement based on survey feedback.
Collaboration
• Collaborate with HSH, Housing for Health, and community partners to support client success.
• Attend required meetings with funders, service providers, and community stakeholders.
• Build and maintain relationships with housing providers, healthcare organizations, and social service agencies.
• Coordinate services to promote housing stability, health outcomes, and overall client well-being.
Qualifications and Requirements
• Bachelor’s degree in Social Work, Mental Health, or a related field.
• Minimum one year of experience working with individuals experiencing homelessness and providing intensive case management or direct mental health services.
• Significant case management experience required.
• Experience working with clients experiencing mental health conditions, chronic health issues, and substance use disorders.
• Knowledge of homelessness services, outreach and engagement strategies, crisis intervention, suicide prevention, public benefits systems, affordable housing resources, landlord-tenant rights, and eviction prevention practices.
• Experience with quality assurance, documentation review, and program compliance activities.
• Strong organizational, communication, and leadership skills.
• Ability to maintain a caseload while supporting team operations.
• Proficiency in Microsoft Word and Excel.
• Ability to maintain confidentiality in accordance with HIPAA requirements.
• Valid driver's license and active auto insurance.
• Ability to drive agency vehicles and meet insurance carrier requirements.
• Must attend all required meetings and trainings.
Physical Requirements
• Driving is required to perform job-related duties.
• Prolonged sitting, standing, bending, stooping, and stretching.
• Occasional lifting of up to 25 pounds.
• Frequent use of computers, keyboards, and telephones.
Other Conditions
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required. Duties may change at any time, with or without notice.
EEO Statement
Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salary : $30