Resident Associate

Responsible for monitoring daily client activities and ensuring the interim housing facility operates smoothly and efficiently during day, evening, and overnight shifts. Maintains health, safety, and sanitation standards by keeping a clean, safe, and healthy environment for both residents and staff. Addresses any issues or conflicts using trauma-informed care principles. Communicates effectively with the Case Manager, Residential Associate Supervisor, and Manager of Expansion Programs by completing daily shift reports, incident reports, and facilitating client grievances to support a cohesive, client-focused approach.

Who We Are

Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, emergency shelter, case management, mental health care, and more, we provide compassionate, comprehensive support. With a 97% housing retention rate, our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.

Benefits

• 401(k) plan with employer matching

• Health, dental, and vision insurance

• Life insurance

• Employee Assistance Program (EAP)

• Paid time off

• Retirement plan

Reports To

Resident Associate Supervisor

Duties and Responsibilities

Day and Evening Shifts

• Demonstrate good judgment and maintain composure under trauma-informed care principles

• Maintain consistent communication by completing daily shift reports, incident reports, and client grievance forms

• Conduct daily room checks and supervise facility grounds

• Report urgent client issues to the Supervisor or Manager immediately

• Ensure the safety of clients, staff, and facility by contacting paramedics or law enforcement as needed

• Engage in and supervise client activities including meals, hygiene, and general interactions

• Assist with meal service as needed

• Coordinate laundry and shower schedules

• Perform daily cleaning of kitchen, dining area, laundry facilities, restrooms, and shower areas

• Remove trash from facility areas

• Report equipment or structural repair needs

• Complete site maintenance and other duties as assigned

Overnight Shift

• Fulfill all applicable responsibilities from the Day and Evening shifts

• Oversee the interim housing facility during overnight hours

• Address emergent or unanticipated client needs

• Contact appropriate emergency services to ensure safety when required

• Ensure restrooms are fully stocked

• Wash, dry, and restock all linens daily

• Complete overnight site maintenance and other assigned duties

Qualifications and Requirements

• Previous experience working in homeless or comparable social service programs

• Ability to actively listen and apply trauma-informed care and conflict resolution strategies

• Proficient in Microsoft Word and Excel

• Light facilities maintenance experience preferred

• Physically able to lift and carry supplies and perform cleaning and manual labor tasks

• Bilingual (English/Spanish) skills desirable but not required

Physical Working Conditions

• Some travel to field locations required; must have a valid driver’s license and auto insurance at required levels

• Prolonged sitting, standing, bending, stooping, and stretching

• Ability to lift up to 25 pounds

• Frequent use of computers, keyboards, and phones

Other Conditions

This job description is not intended to be an exhaustive list of duties. Responsibilities may be modified at any time, with or without notice, to meet the needs of the agency.

Equal Employment Opportunity Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.