Lead Housing Case Manager

Who We Are

Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, permanent supportive housing, case management, mental health care, and other supportive services, we provide compassionate, comprehensive support. Our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.

Job Description

The Lead Housing Case Manager is a leadership position within Ascencia’s Housing Case Management team. In addition to performing all duties of a Housing Case Manager, the Lead ensures that the team delivers high-quality, client-centered services to clients in permanent supportive housing (PSH), primarily serving Glendale COC clients who meet or have met the HUD definition of chronically homeless. The Lead Housing Case Manager also supports the CES Manager by monitoring case manager workloads, reviewing client files, conducting audits, and providing training and mentorship to new and existing staff.

Duties and Responsibilities

Administrative / Leadership

• Perform all duties of a Housing Case Manager.

• Monitor PSH programs:

  • Periodically review client files to ensure proper completion of annual assessments and accurate rent payments.

  • Assist CES Manager in annual PSH monitoring and reporting.

• Plan, coordinate, organize, review, and audit case manager workflow.

• Adjust tools and documentation for the program as needed.

• Monitor home visits to ensure they are completed in a timely manner.

• Train, mentor, and support new staff in housing case management protocols.

Access Center / CES Reallocation & Emergency Housing Intakes

• Train staff on completing Access Center, CES Reallocation, and Emergency Housing Intakes.

• Provide guidance and mentorship to newly hired staff on intake processes.

Client Satisfaction & Engagement

• Verify completion of annual client satisfaction surveys for all PSH clients.

• Ensure case management practices are client-centered and aligned with Ascencia’s service standards.

Qualifications and Requirements

• Must currently be a CES Team Case Manager.

• Bachelor’s degree in human services or comparable combination of education and work experience required.

• Experience in a social service setting with knowledge of case management systems and planning techniques.

• Knowledge of homeless and housing-related resources, housing rights, and the Continuum of Care preferred.

• Experience working with chronically homeless individuals, clients with chronic health issues, and substance use disorders preferred.

• Must attend all mandatory meetings and trainings required for the position.

• Proficient in Microsoft Word and Excel; ability to learn and use client database for recordkeeping.

• Must have own transportation and meet insurance requirements to drive agency vehicles.

• Valid driver’s license and active auto insurance required.

Physical Requirements

• Ability to travel for job-related duties, including home visits and client meetings.

• Use of computer and phone for documentation and communication.

Other Conditions

This job description is not intended to be a complete list of responsibilities or tasks. Duties may change based on the needs of the organization.

EEO Statement

Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.