General Case Manager (Temp)

Who We Are

Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, permanent supportive housing, case management, mental health care, and other supportive services, we provide compassionate, comprehensive support. Our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.

Job Description

This temporary role is expected to continue through September 30, 2026, at which time the assignment will end. The General Case Manager role works with homeless individuals and families to develop personalized case management plans that address barriers to permanent housing. The General Case Manager provides support in areas such as benefits and healthcare advocacy, budgeting, housing and employment planning, education support, and connections to community resources as needed. This position works closely with Housing Case Managers and program staff to ensure comprehensive, client-centered services that promote long-term housing stability.

Position Type: Temporary Full Time
Reports To: CES Manager
Salary: $22.00 per hour

Duties and Responsibilities

Case Management

• Assess the service needs of prospective clients and develop individualized service plans.

• Provide ongoing support to clients in achieving their housing, employment, and personal goals.

• Conduct crisis intervention and provide guidance in urgent situations.

• Adhere to professional ethics and maintain strict boundaries in client interactions.

• Prepare case management reports, including outcomes and program successes.

Housing Counseling & Placement Support

• Work with clients to develop individualized housing plans.

• Assist clients with housing applications and supportive/subsidized housing paperwork.

• Survey the rental market for affordable housing and advocate with prospective landlords.

• Support housing counseling and coordinate moves to permanent housing alongside Housing Case Managers.

Documentation & Administrative Responsibilities

• Maintain accurate documentation of service objectives, client outcomes, and program activities in accordance with Federal, State, County, and agency guidelines.

• Maintain client data systems, including HMIS entries and case notes.

• Attend program-related staff, community, coalition, and committee meetings as assigned.

• Research and maintain up-to-date records of providers and resources.

Case Conferencing

• Coordinate work with Ascencia staff and other partners to ensure effective service delivery.

Other Duties

• Perform other duties as assigned to support program and organizational goals.

Qualifications and Requirements

• Bachelor’s degree in human services or a related field, or equivalent combination of education and experience.

• Experience in social service or homeless services settings with knowledge of case management systems and planning techniques.

• Knowledge of homeless and housing-related resources, tenant rights, and the Continuum of Care preferred.

• Experience working with homeless individuals and families preferred.

• Proficient in Microsoft Word and Excel; ability to learn and use client database systems for recordkeeping.

• Must have reliable transportation, valid driver’s license, and meet agency insurance requirements.

Physical Requirements

• Travel to field locations to carry out job responsibilities.

• Prolonged sitting, standing, bending, stooping, stretching, and occasional lifting (up to 25 pounds).

• Frequent use of computer, keyboard, and phone for documentation and communication.

Other Conditions

This job description is not intended to be a complete list of responsibilities or tasks. Duties may change based on the needs of the organization.

EEO Statement

Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Salary : $22