What are the responsibilities and job description for the Receptionist position at asburyauto?
Receives callers, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
- When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests)
- Treats all co-workers, customers, and vendors professionally and with respect.
- Adheres to Company Policies and Procedures.
- Maintains a clean and organized work area.
- Maintains a professional appearance and adheres to the dealership dress code.
- Greets walk-in customers and determines the nature of their visit.
- Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
- Communicates with callers and visitors in a professional, friendly and efficient manner as per established in store process
- Monitors and keeps sufficient check and paper supply in the office
- Organizes and maintains mailing system.
- Communicates messages to the appropriate parties in a timely manner.
- Assists with clerical duties as requested.
- Assist CR Manager in resolving complaints and all correspondence with customer.
- Assists with CSI reports.
- Enters CSI information into computer
- Processes CSI information according to CSI Relations Manager.
- Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time.
Company Benefits:
Pay and Recognition:
- Weekly Pay
- Paid time off
- Paid training
- Stock Awards(select management and front-line team member’s eligible
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
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