Asbury Inn & Suites Front Desk - Variable Hour

Hours: One to two evenings per week (Mon-Fri) from 3-11pm rotating weekends (average of 16 hours per week). Each Hospitality Team Member works a minimum of one night per week from 3pm – 11pm and then works approximately every other weekend (Saturday and Sunday). The weekend shifts are rotating: one weekend 7am – 3pm and the other weekend 3pm – 11pm; holidays as assigned. More hours are available throughout the summer & during holidays.

Position Summary:

Serve as a liaison between Asbury Inn & Suites and our guests in the areas of reservations, hospitality, and shuttle service. Welcome guests and administer front desk functions.

Essential Functions:

Assist with the daily operations of the Asbury Inn & Suites:

• Represent Asbury Seminary in welcoming guests, alumni, prospective students and Seminary officials by creating an atmosphere of hospitality.
• Answer the phone in a professional manner and make and/or edit reservations in the computer system. Direct calls as necessary and take messages for guests.
• Perform check-in/check-out procedures: enter data, collect payment, process key cards, record guests who are staying in each room, etc.
• Respond to and problem-solve guest concerns that arise during the shift.
• Answer guest questions regarding ATS and the community; provide directions to/from the Seminary and places in the area.
• Handle emergency situations by contacting the appropriate personnel.
• Process airport shuttles requests between Asbury Inn & Suites and local airports.
• Provide security for Asbury Inn & Suites lobbies and hallways.
• Serve as the Seminary Switchboard when needed.
• Account for the cash drawer.

Other Responsibilities:

• Attend mandatory monthly staff meetings.
• Work during the summer, holidays, and other Seminary breaks as assigned
• Provide clerical support and complete other duties as assigned by the Director of Guest & Auxiliary Services and the Front Desk Manager.
• Become an Asbury Seminary approved driver and operate airport shuttle transportation if necessary.
• Adhere to Asbury Inn & Suites policies and dress code.

Knowledge, Skills and Abilities, and Minimum Qualifications:

• Excellent interpersonal communication skills as needed to interact with the public, to include the ability to read, write, speak and understand English well.
• Exhibit strong attention to detail.
• Ability to demonstrate a presence of hospitality and professionalism as needed to represent ATS to the general public.
• Ability to be self-motivated and go above and beyond minimum expectations in order to ensure guests experience quality customer service.
• Ability to organize and prioritize work in order to meet deadlines and handle multiple tasks.
• Ability to perform basic mathematical calculations and cash drawer procedures.
• Ability to solve problems and make appropriate decisions/recommendations.
• Ability to maintain strict confidences and comply with policies, to include the ability to communicate policies with clear boundaries when dealing with the public.
• Ability to learn and retain information in order to meet guests needs and operate the reservation software.
• Skill in operating a computer and the ability to learn a new computer software program (Skytouch) with training.
• Valid driver’s license and good driving record.