Office Manager

Job description:

Office Manager — Rainsville or Scottsboro Office (As Close as Family)

Employment Type: Full-Time or Part-Time

Hours: 7:30 a.m. - 4 p.m.

Job Summary

As Close as Family is dedicated to helping families find compassionate, reliable in-home care—so seniors and individuals can stay safe, supported, and comfortable in the place they love most: home. We are growing, and we’re seeking an exceptional Office Manager to lead our Rainsville branch and drive the branch’s performance, culture, and growth.

Supported by our homebase and a team of leaders across the organization, the Office Manager will operate as the leader of the local market—building relationships, growing referrals, developing a strong team, and ensuring an excellent client experience every day.

Responsibilities and Duties

As the Office Manager, you will independently lead and manage the day-to-day operations of the Rainsville office while benefiting from ongoing corporate training, coaching, and support.

Business Development & Growth

• Develop and execute a marketing plan to grow the branch and establish As Close as Family as a trusted in-home care provider.
• Identify opportunities for community outreach and consistent local visibility.

Referral Building

• Build and maintain relationships with referral partners including (but not limited to) hospitals, hospices, senior living communities, discharge planners, social workers, and community organizations.
• Ensure referral relationships are nurtured and tracked to support long-term growth.

Staffing, Recruiting & Scheduling

• Recruit, hire, onboard, and retain high-quality caregivers.
• Ensure all client schedules are properly staffed and covered.
• Manage on-call responsibilities as client calls, caregiver updates, and referral partner needs arise.
• Monitor staffing needs and adjust schedules to maintain strong service continuity.

Client Intakes, In-Home Assessments & Satisfaction

• Conduct intakes and initial assessments with potential clients and family members.
• Build strong client relationships from the start and ensure care plans align with client needs.
• Proactively address concerns to ensure high satisfaction and repeat referrals.

Financial & Office Management

• Oversee office performance with accountability for profit and loss (P&L) outcomes.
• Manage office budgets and track key performance indicators (KPIs) such as revenue, retention, staffing coverage, and profitability.

Culture & Team Leadership

• Create a workplace culture where caregivers and team members want to work and thrive.
• Set expectations, maintain morale, and lead through motivation, accountability, and support.
• Incentivize performance and ensure the team understands goals and service standards.

Qualifications and Skills

• Proven leadership experience managing a team (direct leadership preferred).
• Demonstrated ability to meet growth/sales goals and drive results in a local market.
• Ability to work independently and manage priorities in a fast-paced environment.
• Entrepreneurial mindset with comfort owning outcomes.
• Experience with recruiting, hiring, onboarding, and oversight of staff.
• Strong interpersonal and communication skills—especially when working with seniors, families, and referral partners.
• Ability to multitask, problem-solve, and remain calm while handling urgent needs.
• Reliable judgment, professionalism, and strong organization.

Desired Attributes

• Wants to step away from a typical structured 8–5 desk job and lead with autonomy.
• Interested in “betting on yourself” with the opportunity to be financially rewarded for performance.
• Enjoys solving problems in real time and thriving in a fast-moving environment.
• Motivated by building something meaningful in the community and leading a high-performing team.
• Wants autonomy—with support available when needed.
• Has grit, resilience, and genuine desire for growth and challenge.
• Consistently grows referrals and inquiries in the local market
• Maintains strong staffing coverage and caregiver retention
• Ensures timely, compassionate client onboarding and strong satisfaction
• Leads a positive team culture with accountability and respect
• Improves branch profitability and operational performance

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Pay: $18.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $25