What are the responsibilities and job description for the Customer Service Claims Representative position at ARW?
Must be available Mondays- Sunday -8:00pm.
Compensation: starting at $20.00 per hour.
Responsibilities:
- Providing the highest level of service to our customers.
- Explaining contract coverage and claim decisions.
- Taking inbound calls and recording First Notice of Loss.
- Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer.
- Questions and investigates discrepancies on repairs and related costs
- Provide accurate and relevant information as it pertains to the customer’s claim inquiries.
- Demonstrate superior verbal and written communication skills
- Effectively show active and empathic listening during challenging customer calls.
- Collect and document the details of each call in our systems.
- Follow all related procedures through the life cycle of the claim.
- Adhere to the Key Performance Indicators that will capture your success.
- Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.
Qualifications to be successful:
- At least 6 months Call Center or Customer Service experience is a must.
- Strong written and oral English communication skills.
- Talent for multitasking as you will be typing while talking to customers.
- Must type at least 30 wpm. (Typing test issued at interview)
- Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook)
- Ability for problem-solving and handling objections
- Attention to detail.
- Able to maintain a positive attitude.
- Claims experience a big plus.
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-site gym
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20