What are the responsibilities and job description for the Warranty Claims Administrator / Customer Service position at VSS Group?
VSS Group is hiring a full-time Warranty Claims Administrator at our Deerfield Beach, FL headquarters!
HIGHLIGHTS:
- Growth-focused company supporting over 5,000 dealerships and service centers nationwide
- Join a tight-knit team within a 50-person organization, with a collaborative office of 13–15 employees
- Report directly to Rachel Cumming, Office Manager, alongside a small claims team of 4–5 people
- $18/hr - $20/hr full, comprehensive benefits, including medical, dental, and vision insurance plans,
- 401(k) plan, life & disability insurance, employee assistance program (EAP), etc.
- Full-time, on-site role with standard business hours (8:00 AM – 5:00 PM)
- Positive, professional office setting with opportunities to grow into senior roles
- Support the national success of our core products - NitroFill, Cilajet, and Alacarte
COMPANY: VSS Group is a trusted partner for auto dealerships, agents, and warranty administrators, offering premium vehicle protection products and tailored sales solutions. Our flagship products—NitroFill, Cilajet, and Alacarte—are designed to elevate vehicle performance, appearance, and customer satisfaction. Backed by industry-leading training and marketing support, we help our partners drive growth, loyalty, and profitability.
With over 5,000 active dealers nationwide, VSS Group is on a mission to raise the bar for automotive protection and customer care.
Learn more: https://vssgrp.com
DAY IN THE LIFE: As a Warranty Claims Administrator, you’ll be the frontline of communication for dealership partners and customers navigating tire warranty claims. From answering inquiries and verifying coverage, to guiding customers through the claims validation, adjudication, and payment process, your role is vital to ensuring seamless service delivery. You’ll work on-site with a collaborative team, supporting VSS Group’s nationwide impact.
You’ll also assist with CRM data entry and basic administrative tasks. This is a great opportunity for someone who thrives in a fast-paced office environment and enjoys multitasking with professionalism.
RESPONSIBILITIES:
- Handle a high volume of incoming calls and emails with professionalism and efficiency
- Educate customers and dealership partners on the terms and benefits of our tire warranty programs
- Process claims from intake through validation, adjudication, and payment
- Verify customer membership coverage and program eligibility
- Maintain and update our proprietary CRM system and databases
- Collaborate with the claims team to review and process claims in a timely manner
- Assist with general administrative duties (scanning, filing, faxing, etc.)
- Provide excellent customer service at all times
QUALIFICATIONS:
- 2 years of customer service or warranty/claims administration experience, preferably phone-based
- Associate’s Degree preferred
- Strong computer proficiency, including Microsoft Office Suite
- Exceptional communication skills, both verbal and written
- Knowledge of the automotive or tire service industry is a plus
- Bilingual (English and Spanish) preferred
- Detail-oriented, dependable, and excited to grow with a mission-driven company
This is your chance to build a meaningful career with a company that values customer experience, operational excellence, and employee development. If you’re a proactive problem-solver with a passion for service, apply now to join the VSS Group team in Deerfield Beach!
Salary : $18 - $20