Account Manager

Arvato is hiring a customer relationship-driven Account Manager to manage our services for a high-tech client. In this role, you will lead a team of Customer Service Representatives, have P&L ownership, supervise program execution, and changes to the scope of the program. Maintaining good communication and working relationship with clients as well as key decision-makers internally is critical to the success of the company and the client’s expectations. You will also serve as a liaison between the client’s expectations and the operational output to meet or exceed established Service-Level-Agreements (SLAs). Success in this role will be determined by achieving key targets related to financial performance, timely service, scope control, and growth.

YOUR TASKS

• Act as key client contact and build strong working relations with decision makers
• Ensure SLAs are met and monitored per contractual agreement
• Provide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing, and rewarding
• Manage financial objectives and reporting including gathering data for invoicing, preparing invoices, financial forecasting, and participating in annual budgeting process
• Ensure a smooth interface among all internal departments (Service Delivery, IT, Finance, Customs/Trade, Transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope of the business
• Lead new process development and continuous improvement throughout the supply chain to meet quality standards
• Participate and prepare for weekly/monthly/quarterly Business Reviews to report on day-to-day business, SLAs, and project implementations
  
  

YOUR PROFILE

• Bachelor's degree in Supply Chain Management or Business (or comparable work experience)
• Proven track record of min. 3 years of Account Management, Program Management, or Customer Service Management in a Supply Chain / Logistics environment
• Experience in managing a team
• Excellent communication skills
• Assertive, analytical, and able to establish priorities
• Advanced Excel skills
• Good working knowledge of SAP preferred
  
  

WE OFFER

• Salary range for Ontario, CA: $110,000-$120,000 per year
• Medical, Dental, Vision, Life Insurance, and Disability Pay
• 401(k) with company matching up to 6%
• Paid Time Off, including paid holidays
• Flexible Spending Accounts
• Voluntary benefits such as legal and financial assistance, pet insurance, and more
• Employee Assistance Program
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
• Commuter benefits
• Employee engagement activities