Customer Service Representative

Luxoft, a DXC Technology Company, is seeking motivated and detail-oriented Customer Service Representatives to join our growing Client Services team. This is a remote role supporting U.S.-based clients, with competitive pay, career growth, and training opportunities.

Responsibilities

• Act as the first point of contact for clients, delivering timely and professional assistance
• Answer customer inquiries via email, phone, and chat with accuracy and efficiency
• Support clients with onboarding, account setup, and troubleshooting basic issues
• Escalate complex or technical issues to the appropriate internal teams
• Maintain accurate records of customer interactions in CRM/ticketing systems
• Identify recurring issues and suggest process improvements
• Contribute to a positive and professional customer experience
  
  

Requirements

• 1 year of experience in customer service, call center, or client support (preferred but not required)
• Strong verbal and written communication skills
• Proficiency with computers, including MS Office and web-based applications
• Ability to multi-task, prioritize, and work independently
• Detail-oriented with problem-solving mindset
• Reliable internet connection for remote work
  
  

Nice To Have

• Experience with CRM or ticketing systems (e.g., ServiceNow, Zendesk, Salesforce, or GitLab)
• Background in IT, finance, or administrative support
  
  

Benefits

• 🌍 100% Remote (work anywhere in the U.S.)
• ⏰ Flexible working hours
• 🎓 Paid training and onboarding
• 📈 Career development within Luxoft (global promotion opportunities)
• 💰 Competitive salary bonuses
• 🌐 Be part of a Fortune 500 global technology company
  
  

About Luxoft

Luxoft, a DXC Technology Company, is a global leader in digital strategy, consulting, and engineering services. With 17,000 employees across 20 countries, Luxoft delivers innovative solutions for industries including finance, automotive, healthcare, and telecom.