Genesys & Salesforce Contact Center Developer

Who We Are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description

Job Title : Genesys & Salesforce Contact Center Developer

Job Type : C2C / W2

Experience : 15 Years

Location : Dallas, Texas

Responsibilities

• Experience as a Genesys Developer (Cloud CX, PureCloud, Engage, or PureConnect).
• Experience developing IVR/flow logic using Architect, Designer, or Interaction Routing tools.
• Proficiency with REST APIs, Web Services, JSON, JavaScript, or Python.
• Experience with integration platforms (e.g., MuleSoft, Dell Boomi) is a plus.
• Understanding of contact center operations: queues, routing, agents, skills, digital messaging, and reporting.
• Strong knowledge of Salesforce (Service Cloud, Salesforce CTI, Omni-Channel).
• Design, develop, and maintain Genesys Contact Center solutions, including routing strategies, IVR flows, call handling, and digital channel configurations.
• Implement and optimize Salesforce CTI integrations (Open CTI, Omni-Channel, Service Cloud Voice, or custom integrations).
• Develop and maintain integrations using APIs, web services, and middleware between Genesys and Salesforce.
• Configure and enhance Salesforce Service Cloud components such as case management, workflows, Lightning components, and automation.
• Troubleshoot and resolve issues related to contact routing, agent desktop, telephony, and omnichannel interactions.
• Maintain documentation, configuration guides, technical designs, and best practices.
  
  

Qualification

• Bachelor's degree or equivalent combination of education and experience.