Genesys & Salesforce Contact Center Architect

Who We Are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description

Job Title : Genesys & Salesforce Contact Center Architect

Job Type : C2C / W2

Experience : 15 Years

Location : Dallas, Texas

Responsibilities

• Strong experience in Genesys GVP and Nuance Speech Solutions.
• Proficiency in web services development and Genesys 8.x Framework.
• Hands-on experience with SIP Server, Multi-Channel Routing, Web Chat, and Genesys Workspace.
• Experience in CTI, SIP, and VoIP technologies.
• Familiarity with integrating Salesforce, Remedy, and other third-party applications with Genesys.
• Excellent understanding of call center routing strategies and historical reporting.
• Strong troubleshooting and problem-solving skills.
• Experience in Genesys Cloud solutions.
• Knowledge of DevOps practices for deployment and automation.
• Exposure to cloud telephony platforms and modern contact center as a service (CCaaS) solutions.
• Develop IVR applications on Genesys GVP using Nuance Speech Server and Nuance Dialog Modules.
• Designed and developed web services to support IVR and contact center functionalities.
• Configure and implement Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, and Web Chat.
• Integrate Genesys with third-party applications such as Salesforce and Remedy.
• Collaborate with stakeholders to support and enhance call center routing strategies.
• Manage and maintain Genesys Routing, Framework, and Reporting systems to ensure high availability and performance.
  
  

Qualification

• Bachelor's degree or equivalent combination of education and experience.