B2B Account Manager

Artifact Uprising is looking for a detail-obsessed, customer-first B2B Account Manager to own the post-sale lifecycle of our B2B business. This is a role for someone who loves bringing order to complexity — taking a newly closed account and seeing it all the way through to a happy, reordering customer — and who gets genuine satisfaction from building the systems that make that happen consistently.

You'll own production coordination, account health, and reorder cadences for every customer. You'll also be the person who looks at our current workflows and asks "why is this still manual?" — building automations that free you and the team to focus on the work that actually requires a human. If you're equally comfortable managing a vendor escalation, nurturing a long-term account relationship, and building a CRM workflow, this role is for you.

Production & Account Management

• Support pre-sale and own the post-sale relationship for all B2B accounts. Serve as the primary point of contact for active accounts from signed contract through delivery and reorder

• Coordinate internally with operations and production teams to ensure accurate, on-time fulfillment

• Review all orders for accuracy against customer specs; manage revisions and flag discrepancies before they reach production

• Provide proactive project status updates; resolve issues before customers have to ask

• Document account-specific requirements, preferences, and sensitivities in CRM for every active account

Conversion Process & Automation

• Build and maintain automated CRM workflows: lead routing, follow-up sequences, quote delivery confirmations, project status notifications, reorder reminders, and satisfaction check-ins

• Create and maintain a library of proposal templates, customization guides, and product explainers that help the Sales Rep close faster

• Own the onboarding sequence for new B2B accounts: welcome communication, kickoff process, and first-order checklist

• Identify and implement process improvements documentation that reduce manual work, decrease turnaround time, or improve accuracy

• Maintain organized account records, communication logs, and order histories in CRM

Retention & Growth

• Monitor account health indicators (order frequency, volume trends, communication responsiveness) and flag at-risk accounts early

• Identify upsell and expansion opportunities within existing accounts and surface them to the Sales Rep for pursuit

• Conduct periodic account reviews with key customers to assess satisfaction and deepen relationships

• Manage reorder cadences and build automated reminders tied to customer order history

• 3–5 years in account management, customer success, or operations — ideally in a production, print, or custom product environment

• Demonstrated experience building or improving operational workflows, not just following them

• Comfort with CRM automation tools (HubSpot workflows, Claude Cowork or OpenClaw, Zapier, etc.); must be driven to identify, build, and implement multi-step automations independently

• Strong project management skills; able to juggle multiple active accounts and orders in a clean, clearly auditable/transferable way  

• Analytical mindset - you look at conversion data and see opportunities, not just numbers

• Excellent written communication; proactive and responsive with customers

• Familiarity with on-demand printing, photo products, or similar production environments strongly preferred