What are the responsibilities and job description for the United States-Program Manager I position at Arthur Lawrence?
Description:
About the Role
We are looking for a highly organized and proactive Program Manager to support Uber's Executive Onboarding and Global Onboarding programs. This role is responsible for coordinating the operational execution of onboarding experiences for executives, new hires, and managers, ensuring every employee has a seamless and well-orchestrated transition into Uber.
The ideal candidate thrives in a fast-paced environment, enjoys managing multiple priorities, and excels at coordinating across cross-functional teams to deliver an exceptional onboarding experience.
Key Responsibilities
Executive Onboarding Operations
Coordinate end-to-end onboarding logistics for new executives, partnering closely with Executive IT, Corporate IT, Places, Security, Executive Assistants, HR Business Partners, and other cross-functional teams.
Ensure executives have the systems, equipment, workspace, access, and resources needed before Day 1.
Coordinate executive onboarding schedules, stakeholder meetings, and onboarding activities during the first 90 days.
Global Onboarding Operations
Support the operational delivery of Global New Hire Orientation and Manager Onboarding programs.
Coordinate onboarding schedules, logistics, communications, and program operations across multiple regions.
Partner with Learning Operations, AV teams, and facilitators to ensure successful delivery of onboarding sessions.
Program Coordination & Process Management
Manage onboarding trackers, project plans, and operational dashboards.
Monitor onboarding milestones, identify risks, and proactively follow up with stakeholders to resolve blockers.
Submit and track Jira requests and technical support tickets.
Maintain onboarding documentation, playbooks, templates, presentations, and resource libraries to ensure materials remain current.
Cross-Functional Partnership
Build strong relationships with stakeholders across People Operations, HR Business Partners, Executive IT, Corporate IT, Places, Security, Executive Assistants, Learning Operations, Engineering, and other onboarding partners.
Support continuous improvements by identifying operational efficiencies and recommending process enhancements.
Basic Qualifications
Bachelor's degree or equivalent experience.
4 years of program or project management experience.
Strong organizational and project coordination skills with exceptional attention to detail.
Experience managing multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Experience working cross-functionally with multiple stakeholder groups.
Proficiency with Google Workspace (Docs, Sheets, Slides) and Zoom.
Preferred Qualifications
Experience supporting executive programs, onboarding, HR Operations, People Operations, or Learning & Development.
Experience coordinating operational programs across multiple teams.
Experience with Jira, project tracking tools, or workflow management systems.
Comfortable working through ambiguity while driving projects forward.
Demonstrated ability to improve operational processes and create scalable solutions.
Strong customer service mindset with a focus on delivering exceptional employee experiences.
Success in this Role
Successful candidates will:
Deliver a seamless onboarding experience for executives and new hires.
Build strong partnerships across People teams and business functions.
Keep complex onboarding activities organized and on track.
Proactively identify risks and drive timely resolution.
Continuously improve onboarding operations and documentation.
Help create a consistent, scalable onboarding experience across Uber.
Enable Skills-Based Hiring No If the EXT was referred by an Uber Sponsor select their name.
Additional Details
About the Role
We are looking for a highly organized and proactive Program Manager to support Uber's Executive Onboarding and Global Onboarding programs. This role is responsible for coordinating the operational execution of onboarding experiences for executives, new hires, and managers, ensuring every employee has a seamless and well-orchestrated transition into Uber.
The ideal candidate thrives in a fast-paced environment, enjoys managing multiple priorities, and excels at coordinating across cross-functional teams to deliver an exceptional onboarding experience.
Key Responsibilities
Executive Onboarding Operations
Coordinate end-to-end onboarding logistics for new executives, partnering closely with Executive IT, Corporate IT, Places, Security, Executive Assistants, HR Business Partners, and other cross-functional teams.
Ensure executives have the systems, equipment, workspace, access, and resources needed before Day 1.
Coordinate executive onboarding schedules, stakeholder meetings, and onboarding activities during the first 90 days.
Global Onboarding Operations
Support the operational delivery of Global New Hire Orientation and Manager Onboarding programs.
Coordinate onboarding schedules, logistics, communications, and program operations across multiple regions.
Partner with Learning Operations, AV teams, and facilitators to ensure successful delivery of onboarding sessions.
Program Coordination & Process Management
Manage onboarding trackers, project plans, and operational dashboards.
Monitor onboarding milestones, identify risks, and proactively follow up with stakeholders to resolve blockers.
Submit and track Jira requests and technical support tickets.
Maintain onboarding documentation, playbooks, templates, presentations, and resource libraries to ensure materials remain current.
Cross-Functional Partnership
Build strong relationships with stakeholders across People Operations, HR Business Partners, Executive IT, Corporate IT, Places, Security, Executive Assistants, Learning Operations, Engineering, and other onboarding partners.
Support continuous improvements by identifying operational efficiencies and recommending process enhancements.
Basic Qualifications
Bachelor's degree or equivalent experience.
4 years of program or project management experience.
Strong organizational and project coordination skills with exceptional attention to detail.
Experience managing multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Experience working cross-functionally with multiple stakeholder groups.
Proficiency with Google Workspace (Docs, Sheets, Slides) and Zoom.
Preferred Qualifications
Experience supporting executive programs, onboarding, HR Operations, People Operations, or Learning & Development.
Experience coordinating operational programs across multiple teams.
Experience with Jira, project tracking tools, or workflow management systems.
Comfortable working through ambiguity while driving projects forward.
Demonstrated ability to improve operational processes and create scalable solutions.
Strong customer service mindset with a focus on delivering exceptional employee experiences.
Success in this Role
Successful candidates will:
Deliver a seamless onboarding experience for executives and new hires.
Build strong partnerships across People teams and business functions.
Keep complex onboarding activities organized and on track.
Proactively identify risks and drive timely resolution.
Continuously improve onboarding operations and documentation.
Help create a consistent, scalable onboarding experience across Uber.
Enable Skills-Based Hiring No If the EXT was referred by an Uber Sponsor select their name.
Additional Details
- Suggested Pay Rate : (No Value)
- Suggested Bill Rate : (No Value)
- Commissions Structure : (No Value)
- Reason for Hire : United States|Increased Workload
- Work Hours (eg. Monday-Friday, 8AM-5PM) : Monday-Friday, 8am-4pm PST
- Does Worker Require a Desk? : Yes
- Does Worker Require a Laptop? : Yes
- Does Worker Require a Badge? : Yes
- If the EXT was referred by an Uber Sponsor select their name. : (No Value)
- Pre-ID Worker Name(s) : NA
- Pre-ID Worker Contact Information : NA
- Supplier Name associated with the Pre-ID Candidate : (No Value)
- Independent Contractor Name(s) : (No Value)
- Independent Contractor Contact Information : (No Value)
- Supplier Name associated with the IC Candidate : (No Value)
- Is Glider Assessment Required? : No
- Glider Assessment Title : (No Value)
- Sub Role : Others