What are the responsibilities and job description for the Front Desk Receptionist position at ARTHRITIS CONSULTANTS?
Front Desk Representative Responsibilities
· Keeping front desk tidy and presentable with all necessary material
· Greeting and welcoming patients as they approach the front desk
· Answering questions and addressing complaints
· Collecting co-pays, co-insurances and deductibles at the time of service
· Answering phone calls, scheduling appointments
Job brief
We are looking for a pleasant Front Desk Representativeto undertake all receptionist and clerical duties. You will be the “face” of the company for all visitors and will be responsible for the first/last impression we make.
The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make patients feel comfortable and valued while in our office.
Responsibilities
· Keep front desk tidy and presentable with all necessary material (pens, forms, electronics, paper etc.)
· Greet and welcome patients
· Answer questions
· Answer all incoming calls and redirect them or keep messages
· Receive letters, packages etc. and distribute them
· Prepare outgoing mail by drafting correspondence, securing parcels etc.
· Check, sort and forward emails
· Keep updated records and files
· Take up other duties as assigned
Requirements
· Proven experience as front desk representative, agent or relevant position
· Familiarity with office machines (e.g. fax, printer etc.)
· Knowledgeable with insurance plans
· Knowledge of office management and basic EHR experience
· Proficient in English (oral and written)
· Excellent knowledge of MS Office (especially Excel and Word)
· Strong communication and people skills
· Good organizational and multi-tasking abilities
· Problem-solving skills
· Customer service orientation
· High School diploma; additional qualifications will be a plus
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $18