What are the responsibilities and job description for the Front Desk Receptionist position at Serenity Mental Health Centers?
Front Desk Receptionist
If you’ve ever considered a career in a service-driven industry but weren’t sure where to start, this is your sign. We're redefining what it means to create positive, lasting experiences for everyone who walks through our doors.
No Industry Experience? No Problem!
We’re not looking for resumes filled with specialized knowledge — we’re looking for energy, enthusiasm, and people who know how to connect with others. If you can stay focused, work efficiently, and genuinely engage with people, you’re exactly the kind of person we need. We’ll teach you the specifics — just bring your dedication, positive attitude, and commitment to doing meaningful work.
The Role: Front Desk Receptionist
As the Front Desk Receptionist, you’ll be the first friendly face visitors see when they arrive. You’ll keep everything running smoothly, from checking people in to answering calls and making sure everyone feels welcome, heard, and supported.
What You’ll Do
- Greet visitors and guests with warmth and professionalism
- Update and verify visitor information with every interaction
- Assist with forms and answer general questions
- Build rapport with visitors — remembering their names, stories, and preferences
- Maintain a clean, calm, and welcoming front area
- Use scheduling software and office tech efficiently
- Help out wherever needed — we’re a collaborative team
What You Need
- Calm energy, attention to detail, and a strong team spirit
- Ability to multitask and stay organized in a busy environment
- Comfortable using digital tools like email, scheduling systems, and databases
- A strong sense of privacy and confidentiality (or willingness to learn)
- 1 year of experience in fast-paced, service-oriented roles
- High School Diploma or GED
Why You’ll Love It
- A consistent schedule: 3 days/week (13-hour shifts)
- Fulfillment – make a real difference for others by providing outstanding service
- Room to grow – with clear career paths and skill-building opportunities
- Paid time off – 10 PTO days (15 after first year) 10 paid holidays
- Excellent health, dental, and vision coverage — we cover 90%
- We help you plan for the future with a 401k plan
- Earn rewards for referring great people to our team
Who We Are
We’re committed to delivering exceptional experiences and innovative solutions. By combining the latest technology with a people-first approach, we help our visitors improve their lives in ways that matter.
We are an Equal Opportunity Employer — if you’re qualified, we want you on our team. This position requires a successful criminal background check and drug screening upon hire.