What are the responsibilities and job description for the Information Technology Support Specialist position at Artemis Solutions?
About the Role
Artemis Solutions has partnered with a leading IT firm that is seeking a reliable and service-oriented IT Support Specialist to support day-to-day technology operations for a growing organization. This role is ideal for someone who enjoys problem-solving, helping end users, and keeping systems running smoothly in a fast-paced environment.
You will serve as a key point of contact for technical support, troubleshooting hardware, software, and network issues while delivering a high level of customer service.
Key Responsibilities
- Provide first- and second-level technical support to end users
- Troubleshoot hardware, software, and basic network issues
- Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals
- Support Microsoft 365, email, and collaboration tools
- Manage user accounts, access, and permissions
- Document issues, resolutions, and processes within a ticketing system
- Coordinate with vendors and escalate issues as needed
- Assist with system updates, patches, and basic security best practices
- Support onboarding and offboarding of employees
- Maintain IT inventory and equipment tracking
Qualifications
- 1–3 years of IT support or help desk experience (or equivalent hands-on experience)
- Strong knowledge of Windows and/or macOS environments
- Familiarity with Microsoft 365, Active Directory, and basic networking concepts
- Experience with ticketing systems and remote support tools
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to manage multiple priorities in a structured environment
- IT certifications (CompTIA A , Network , Microsoft) are a plus
💼 What They Offer:
✨ Competitive Salary – $60,000-$70,000yr (based on experience)
✨ PTO – 3 weeks' vacation with all major holidays
✨ Health, vision, and dental
✨ Flexible Work Hours
Join Us:
If you're ready to embark on a fulfilling journey with a supportive team dedicated to excellence and work-life balance, apply now to become part of our growing family at Artemis Solutions. Your future awaits in the vibrant city of Lexington, where professional success and personal fulfillment converge!
Salary : $60,000 - $70,000