Talent Management Specialist

Artech is currently seeking a Talent Management Specialist to join our expanding team in Troy, MI in support of our industry's rapidly changing short- and long-term initiatives and staffing requirements for our clients. This is a full-time, permanent position.

Responsibilities

• Learn about and maintain a solid working knowledge of how the Client Delivery Team is structured and operates (process & procedure) to effectively support contract resources at a variety of clients
• Facilitate onboarding to new hires and provide an in-person orientation explaining benefits and the various policies and procedures for both Artech & the client they are supporting
• Work with IT specialist to issue proper equipment to consultant prior to first day of work
• Coordinate with HR to answer benefits questions
• Facilitate the processing of all time cards, expenses, and PTO for consultants including following up with consultants regarding missing time cards (to ensure timely payment)
• Maintain database for clients and consultants
• Coordinate the resolution of consultants' expense reimbursement/payroll/PTO/invoicing issues with finance, utilizing the defined process and procedures
• Conduct touch-base calls to all consultants on a regular basis to check in, discuss their issues/concerns and inquire about referrals
• Counsel consultants in case of client escalations and issues
• Coordinate all consultant terminations/departs, to include notification, asset return and advising on back-fill opportunities
• Build relationships with consultants and help in redeployment at project end
• Responsible for updating applicant tracking system to note meaningful consultant communications
• Responsible for managing all Artech profiles in client Vendor Management System (VMS) tools
• Create and maintain all TMS SOP documentation

Requirements

• Top notch customer service skills - must be an exceptional communicator via both telephone and email
• Must be a people-person who wants to speak with and assist many people daily
• Ability to handle difficult conversations in a non-emotional manner
• A problem solver with the ability to analyze an issue, identify and work with the correct resource(s) to resolve the issue and follow up to demonstrate the issue is resolved
• Must be highly organized detail oriented with the ability to gather and report/record important information in detail
• Must be able to simultaneously manage numerous requests for assistance through the various phases of completion
• Creative, innovative, ready to take challenges

Qualifications

• 1 to 3 years' experience in an HR or operations role or capacity within a fast-paced industry is required
• Bachelor's Degree
• Highly proficient in using MS Office suite and ability to learn new software
• Strong customer service orientation
• Experience with writing and editing process documentation and global/team communications