AV Technician

Job Title: AV Technician/ Video Operations Technician

Location: Mclean, VA

Introduction

Join our dynamic team as an AV Technician and contribute to delivering exceptional audio-visual experiences in high-profile corporate environments. We are seeking a skilled professional who is passionate about technology and customer service.

Required Skills & Qualifications

• Applicants must be able to work directly for Artech on W2.
• 5 years of IT experience with hardware and software support in a corporate environment.
• Extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings.
• Excellent customer service skills and detail-oriented in a highly energetic corporate environment.
• Proficient in audio signal flows.
• Experience with ServiceNow or other Helpdesk software.
• Team player who works well with others in a fast-paced environment.
  
  

Preferred Skills & Qualifications

• AV Console Programming is a plus.
• Scripting in PowerShell is also a plus.
  
  

Day-to-Day Responsibilities

• Operate video bridges to support high-visibility support incidents.
• Coordinate with event and executive support teams for equipment pre-checks and quality control of events.
• Assist with audio, video conferencing, touch panels, and deskside involving Unified Communications.
• Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints.
• Troubleshoot projectors and screens, replace projector lamps, and coordinate RMA vendor returns when needed.
• Identify root cause incidents and expedite resolution with vendors, providing timely status updates to the team.
• Proactively monitor endpoints and escalate to site owners as necessary.