Receptionist/Administrative Assistant

The Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service while ensuring efficient front-office operations. This position is responsible for scheduling appointments, verifying insurance, collecting payments, maintaining accurate patient records in eClinicalWorks (eCW), and supporting providers and clinical staff to ensure a positive patient experience. Dedicated reception customer service representative, motivated to maintain and contribute to company success, excellent work ethic, dedicated team player, reliable and punctual.

Essential Duties and Responsibilities:

• Greet all patients and visitors in a professional, courteous, and compassionate manner.
• Check patients in and out using eClinicalWorks (eCW).
• Verify demographic and insurance information at every visit.
• Obtain required identification, insurance cards, referrals, and authorizations.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Appointment Scheduling

• Schedule new and follow-up appointments according to provider protocols.
• Manage provider schedules to maximize efficiency.
• Confirm appointments and contact patients regarding cancellations or schedule changes.
• Maintain waitlists and assist with same-day scheduling when appropriate.

Telephone Management

• Answer incoming calls promptly and professionally.
• Route calls to the appropriate staff member.
• Take accurate messages and document telephone encounters in eCW.
• Respond to general patient inquiries within scope of practice.

Insurance Verification

• Verify insurance eligibility and benefits prior to appointments.
• Confirm referrals and authorizations when required.
• Notify patients of insurance issues before scheduled visits.

Financial Responsibilities

• Collect copayments, deductibles, balances, and self-pay fees.
• Issue receipts and accurately post payments in eCW.
• Balance daily cash drawer and payment collections according to clinic policy.

Medical Records

• Scan and upload documents into eClinicalWorks.
• Maintain accurate electronic patient records.
• Process requests for medical records according to HIPAA guidelines.

Administrative Support

• Maintain organized reception and waiting areas.
• Monitor office supplies and notify management when inventory is low.
• Assist providers and medical assistants with administrative tasks as needed.
• Complete assigned daily front-office checklists.
• Maintain schedule, review and correct errors
• Answer phone calls and make telephone encounters
• Collect patient copay and balance
• Insurance verification
• Procedure authorization
• Maintain cleanliness of the office
• Check email, voicemail, and physical mail
• Scan & assign documents to patient chart
• Keep doctor updated on schedule changes
• Bilingual is a plus ( But not required)
• Job requires coverage of 2 office locations (Fort Myers office 20-25min)

Required Qualifications

• High school diploma or GED.
• Minimum 1 year of medical receptionist experience in pain management, orthopedics, or neurosurgery.
• Experience with electronic medical records (EMR); eClinicalWorks experience preferred.
• Knowledge of medical terminology.
• Basic understanding of insurance verification and prior authorizations.
• Proficiency with Microsoft Office and standard office equipment.
• Strong organizational and multitasking abilities.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• Paid orientation
• Paid sick time
• Paid time off
• Retirement plan

Experience:

• Medical Terminology: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $22