What are the responsibilities and job description for the Service Business Development Center Representative position at Art Moehn Auto Group?
Position Summary:
This position answers directly to the Service Business Development Center Manager (BDC) while resolving various customer service inquiries, manage a high volume of customer inquiries by phone ,email, text and chat. Previous call center experience a plus, but a strong background in customer service, a desire to learn, and a drive to excel is a must.
What We Offer:
Performance based pay with base compensation
401k
Health insurance
Paid vacation
Employee discounts
Cafeteria plan- Monday-Friday work schedule (40hrs)
Essential Duties & Responsibilities:
- Manage high volume of inbound calls.
Schedule follow-up contact when appointments are not created.
Conduct telemarketing and internet related service campaigns.
Meet and exceed daily goals and objectives.
Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications.
Work closely with the BDC and Service Manager to become proficient with overall service programs, and understanding the details associated with each program.
Check e-mail frequently and provide a quality lead response immediately.
Maintain working knowledge of all dealership products and services.
Maintain an organized and efficient work area.
Qualifications:
Able to type proficiently while speaking with guests on the phone.
Makes exceptional customer service a top priority.
Strong phone, email and texting presence is necessary, including good grammar in your written communications.
Willing to submit to a pre-employment background and drug screen testing