Customer Service Desk Associate

Customer Service Desk Associate supports the process of event management within the event & hospitality industry.  Responsibilities include providing excellent communication and customer care to both exhibitors and vendors.  This person will manage a service desk during expos/conventions/tradeshows, which entails assisting exhibitors with onsite orders, payment processing, and questions.  Additional duties may include routine administrative work and other functions to assist the operations of the company when needed.

This individual must posses basic math skills, be detailed oriented and highly organized, and deliver an exceptional positive customer experience.  Friendly and professional manner and proficiency in Microsoft Office 365 preferred.

This is a part-time position with hours ranging on average 25-30 hours per week.  Must be available for flex time (mostly days, occasional weekends and evenings).

Pay range is $21.00- $23.00 per hour based on previous experience.

Part-Time Benefits

• Overtime may be available at times
• PTO time available on accrued basis
• Referral Bonus’ given

Competencies:

• Ability to read and comprehend instructions, correspondence and memos
• Ability to write correspondence
• Excel at basic math skills
• Ability to present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to understand and carry out detailed written or oral instructions
• Be Detailed and highly organized
• Deliver exceptional positive customer experience.
• Presence of time management skills and ability to meet critical deadlines
• Demonstrates teamwork and collaboration
• Takes initiative to work on additional projects not detailed in job description
• Displays flexibility in scheduling and task management
• Displays ethical conduct
• Demonstrates exemplary attendance
• Works in a safe manner
• Proficient in office systems including Paycom, Outlook, Microsoft Office products and other software required by Art Craft Display

Required Education and Experience:

        Graduation from high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping.

Preferred Education and Experience:

       Some college preferred or one year of increasingly responsible related experience, or any equivalent combination of related education and experience. 

Salary : $21 - $23