Customer Service Desk Associate/Crew

Customer Service Desk Associate/Crew supports the process of event management within the event & hospitality industry.  Responsibilities include providing excellent communication and customer care to both exhibitors and vendors.  This person will manage a service desk during expos/conventions/ tradeshows, which entails assisting exhibitors with onsite orders, payment processing, and questions.  Additional duties may include routine administrative work and other functions to assist the operations of the company when needed. You will be expected to work as a crew member when not operating the service desk.

Service Crew members play an instrumental part in the success of each event.  Crew members are responsible for installing and dismantling pipe/drape, tables, chairs, carpet, displays, signs, and other equipment as requested by the customer for trade shows, exhibitions, festivals, and other special events.  Crew members have the responsibility to ensure events are set up and dismantled to meet strict deadlines and that equipment is handled with care.

This is a part-time position with hours ranging on average 25-30 hours per week.  Must be available for flexible scheduling (mostly days; however, for events it could be as early as 6am, occasional weekends, and up to late evenings).

Pay is $21.00 per hour based on previous experience.

Essential Functions: 

• Operates office machines and credit card terminals. 
• Operates the Service Desk at events and successfully delivers a positive customer experience.
• Notifies General Manager when a service call is needed on equipment, only after measures have been made to correct the problem
• Attend staff meetings as required
• Installs and dismantles pipe, drape, exhibits, furniture, carpet, and related hardware as guided by the blueprint
• Constructs portable installations according to specifications
• Assembles and installs prefabricated parts to reconstruct traveling exhibits from sketches submitted by the client
• Installs decorations such as flags, banners, and signs on or in buildings, exhibit halls, and booths to achieve special effects
• Works with clients and supervisors to ensure the show or event is set up as planned
• Maintains, repairs, and cleans equipment
• Reviews client orders to ensure all equipment is ready for the show
• Loads and unloads materials for the show
• May drive a loaded vehicle to and from shows

  Part-Time Benefits

• Overtime may be available at times
• PTO time available on an accrued basis
• Referral Bonus given

Competencies:

• Ability to read and comprehend instructions, correspondence, and memos
• Ability to write correspondence
• Excel at basic math skills
• Ability to understand and carry out detailed written or oral instructions
• Be detailed and highly organized
• Delivery with an exceptionally positive customer experience.
• Presence of time management skills and the ability to meet critical deadlines
• Demonstrates teamwork and collaboration
• Takes initiative to work on additional projects not detailed in the job description
• Displays flexibility in scheduling and task management
• Displays ethical conduct
• Demonstrates exemplary attendance
• Works in a safe manner
• Ability to present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Must have a phone to utilize the phone application to accurately clock in/out
• Ability to utilize and understand current scheduling methods (electronic or printed)
• Proficient in office systems, including Paycom, Outlook, Microsoft Office products, and other software required by Art Craft Display.

Salary : $21