Lead Coordinator

Overview

Pay: $20 - $25 per hour (based on experience)
Schedule: Monday to Friday with rotating weekends OR Thursday to Monday

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.

Benefit Highlights:

• Access to insurance available at 31 days of employment
• Low-cost Medical Insurance options, starting at $5 per week
• Dental and Vision Insurance options
• Health Savings Account or Flexible Spending Account
• 401(k) with company match
• HSA and Flexible Spending Account
• Paid Time Off & Holiday Pay
• Company paid life insurance
• Learn more by visiting www.myarsrewards.com/

Responsibilities

♦ Receives sales calls from existing customers and potential customers and provides product information, pricing and product availability.
♦ Provides information to customers to help them in their purchasing decisions for company products and services.
♦ Accurately processes sales orders from incoming calls as well as orders generated from outside sales representatives.
♦ Prepares purchase orders, assigns order numbers and coordinates purchases from suppliers and/or in-house inventory.
♦ Receives/creates sales leads and referrals, provides customer assistance and refers calls to appropriate outside sales representative.
♦ Calculates costs and prepares contracts for services and products.
♦ Assists in the preparation of sales proposals and price quotations.
♦ May travel to job sites to coordinate aspects of job and ensure customer satisfaction.
♦ Communicates customer requirements and requests support from other departments to assist in achieving established objectives. Utilizes expertise of service center staff to assist in business development, job costing and preparation of proposals.
♦ Prepares sales reports, updates lead database and performs administrative support within the office.
♦ Schedules installations, oversees ordering of equipment and materials for the job and provides general installation instruction.

Qualifications

• Two years of experience providing an exceptional customer service delivery through inbound and outbound customer calls.
• Inside Sales experience preferred with preference given to those with experience booking sales calls and generating sales leads.
• Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
• Must report daily to our office, this is not a work from home opportunity.
• Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)
• All candidates are required to undergo pre-employment drug screen and background checks.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.