What are the responsibilities and job description for the Customer Service Rep position at ARS-Rescue Rooter?
Overview
Pay: $18 – $20 per hour
Full-time, year-round work
Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7,000 team members and 45 years of experience serving homeowners nationwide.
We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting customers with heating and air conditioning service requests. This is a fast-paced, in-office customer service role supporting our growing HVAC service operations.
What We Offer
Weekly pay via direct deposit
Paid training and onboarding
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
13 days PTO 8 paid holidays
Company-paid life insurance
Clean office environment with strong team culture
Career growth opportunities within a national network
Responsibilities
As a Customer Service Representative supporting HVAC service operations, you will:
Answer inbound customer calls regarding HVAC service, heating repair, air conditioning service, and installation scheduling
Make outbound calls to confirm HVAC service appointments and installation schedules
Manage scheduling for HVAC technicians and HVAC installers
Operate multi-line phone systems while maintaining accuracy and professionalism
Provide customers with timely updates regarding heating and air conditioning service appointments
Coordinate with dispatchers, technicians, and internal teams to ensure efficient service scheduling
Deliver excellent customer service while handling a high volume of HVAC-related service requests
This is a team-driven, in-office customer service position supporting residential HVAC service and installation operations.
Qualifications
What You Need:
Prior experience in a customer service or call center environment
Experience scheduling service appointments (HVAC or home services preferred)
Proficiency with Microsoft Office and computer-based systems
Ability to manage multi-line phone systems with accuracy and professionalism
Must report daily to the office (no remote work available)
Weekend and shift flexibility may be required
Must pass background check and drug screening
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
Salary : $18 - $20